Improving Service Delivery through State–Citizen Partnership: The Case of the Ahmedabad Urban Transport System. (28th October 2014)

• Record Type: Journal Article
• Authors: Verma, Manisha; Priyadarshee, Anurag
• Is Part Of: Growth and change. Volume 46:Number 2(2015:Jun.)
• Page Start: 321
• Page End: 336
• Publication Date: 2014-10-28
• Subjects: Regional planning -- Periodicals; 307.120973
• DOI: 10.1111/grow.12074
• Languages: English
• ISSNs: 0017-4815

Abstract

<abstract abstract-type="main"> <title>Abstract</title> <p>It is widely acknowledged that deeper engagements with people may improve systems of governance at all levels. However, urban local governments in India have not generally developed effective structures and mechanisms for engaging with their citizens. This article draws from a study of Ahmedabad, India, where the local municipal corporation actively engaged with the citizens to develop an efficient urban public transport system. The study demonstrates that appropriate partnerships with citizens may effectively address various institutional deficiencies normally faced by urban local governments, and may facilitate improvements in their service delivery.</p> </abstract>