Hedonic or utilitarian? Exploring the impact of communication style alignment on user's perception of virtual health advisory services. Issue 2 (April 2015)

• Record Type: Journal Article
• Authors: Li, Manning; Mao, Jiye
• Is Part Of: International journal of information management. Volume 35:Issue 2(2015:Apr.)
• Page Start: 229
• Page End: 243
• Publication Date: 2015-04
• Subjects: Social sciences -- Information services -- Periodicals; Social sciences -- Research -- Periodicals; Information science -- Periodicals; Management information systems -- Periodicals; Knowledge management -- Periodicals; Sciences sociales -- Documentation, Services de -- Périodiques; Sciences sociales -- Recherche -- Périodiques; Sciences de l'information -- Périodiques; Systèmes d'information de gestion -- Périodiques; Information science; Management information systems; Social sciences -- Information services; Social sciences -- Research; Periodicals; Electronic journals; 025.52068
• DOI: 10.1016/j.ijinfomgt.2014.12.004
• Languages: English
• ISSNs: 0268-4012

Abstract

<abstract abstract-type="author-highlights" id="abs0005"> <title id="sect0005">Highlights</title> <sec> <p id="spar0005"> <list id="lis0005"> <list-item id="lsti0005"> <label></label> <p id="par0005">System–user communication style similarity enriches virtual advisory service user experiences.</p> </list-item> <list-item id="lsti0010"> <label></label> <p id="par0010">An intelligent virtual general-fitness advisor was designed and developed to empirically examine this.</p> </list-item> <list-item id="lsti0015"> <label></label> <p id="par0015">The more alignment with a user's Internet Slang usage patterns, the more the system leads to user engagement, transparency, enjoyment, informativeness and credibility.</p> </list-item> <list-item id="lsti0020"> <label></label> <p id="par0020">Hedonic aspects contribute more dominantly to user's feelings of social presence and system reuse intentions than utilitarian ones.</p> </list-item> </list> </p> </sec> </abstract>