An integrative literature review and empirical validation of motives for introducing shared services in government organizations. Issue 1 (February 2015)

• Record Type: Journal Article
• Authors: Paagman, Arnaud; Tate, Mary; Furtmueller, Elfi; de Bloom, Jessica
• Is Part Of: International journal of information management. Volume 35:Issue 1(2015:Feb.)
• Page Start: 110
• Page End: 123
• Publication Date: 2015-02
• Subjects: Social sciences -- Information services -- Periodicals; Social sciences -- Research -- Periodicals; Information science -- Periodicals; Management information systems -- Periodicals; Knowledge management -- Periodicals; Sciences sociales -- Documentation, Services de -- Périodiques; Sciences sociales -- Recherche -- Périodiques; Sciences de l'information -- Périodiques; Systèmes d'information de gestion -- Périodiques; Information science; Management information systems; Social sciences -- Information services; Social sciences -- Research; Periodicals; Electronic journals; 025.52068
• DOI: 10.1016/j.ijinfomgt.2014.10.006
• Languages: English
• ISSNs: 0268-4012

Abstract

<abstract abstract-type="author-highlights" id="abs0005"> <title id="sect0005">Highlights</title> <sec> <p id="spar0005"> <list id="lis0005"> <list-item id="lsti0005"> <label></label> <p id="par0005">We systematically review the literature and validate our findings in practice.</p> </list-item> <list-item id="lsti0010"> <label></label> <p id="par0010">We review and clarify definitions of shared services in government context.</p> </list-item> <list-item id="lsti0015"> <label></label> <p id="par0015">We present an empirically grounded framework of motives for using shared services.</p> </list-item> <list-item id="lsti0020"> <label></label> <p id="par0020">Cost reductions and quality improvement are major motives for shared services.</p> </list-item> <list-item id="lsti0025"> <label></label> <p id="par0025">The motives match the public sector ethos of greater engagement and collaboration.</p> </list-item> </list> </p> </sec> </abstract>