Performance measurement and management for maintenance: a literature review. Issue 1 (9th March 2015)

• Record Type: Journal Article
• Authors: Parida, Aditya; Kumar, Uday; Galar, Diego; Stenström, Christer
• Is Part Of: Journal of quality in maintenance engineering. Volume 21:Issue 1(2015)
• Page Start: 2
• Page End: 33
• Publication Date: 2015-03-09
• Subjects: Plant maintenance -- Quality control -- Periodicals; Total quality management -- Periodicals; Total productive maintenance -- Periodicals; 658.202
• DOI: 10.1108/JQME-10-2013-0067
• Languages: English
• ISSNs: 1355-2511

Abstract

<abstract> <title> <x content-type="archive" xml:space="preserve">Abstract</x> </title> <sec> <title content-type="abstract-heading">Purpose</title> <p> – The purpose of this paper is to provide a literature review of the performance measurement (PM) in maintenance. The authors aim to discuss the background and development of the PM for maintenance, besides defining the concept of performance measures for maintenance and the frameworks developed. </p> </sec> <sec> <title content-type="abstract-heading">Design/methodology/approach</title> <p> – A detailed and extensive literature search and study was undertaken by the authors on the concept and definition of PM, performance indicators (PIs), maintenance performance indicators and various performance frameworks. The history and theory of PM over different phases of business and technological developments have been critically examined and analysed in this review paper. </p> </sec> <sec> <title content-type="abstract-heading">Findings</title> <p> – This paper reviews and presents the different PIs and PM frameworks like; balanced scorecard (BSC), performance prism, performance pyramid and performance matrix, etc., and identifies their characteristics and shortcomings. After considering related issues and challenges, frameworks and approaches for the maintenance performance measurement (MPM) are also presented, where the emerging techniques like; emaintenance have also been discussed amongst others. More and more industries are applying the balanced and integrated MPM frameworks for their competitive survivability and sustainability. </p> </sec> <sec> <title content-type="abstract-heading">Practical implications</title> <p> – The concept, issues and approaches considered for the MPM frameworks can be adapted by the practicing managers, while trying to define and develop an MPM framework for the operation and maintenance activities. The considerations of the advantages and limitations of different frameworks can provide insights to the managers for implementation. </p> </sec> <sec> <title content-type="abstract-heading">Originality/value</title> <p> – Some literature reviews on MPM and MPM frameworks are available today. This paper makes an attempt to provide a detailed and relevant literature review, besides adding value in this new and emerging area.</p> </sec> </abstract>