3 lessons for successful transformational change. Issue 7 (30th September 2014)

• Record Type: Journal Article
• Authors: Franklin, Melanie
• Is Part Of: Industrial and commercial training. Volume 46:Issue 7(2014)
• Page Start: 364
• Page End: 370
• Publication Date: 2014-09-30
• Subjects: Personnel management -- Periodicals; Employees -- Training of -- Periodicals; 658.3124
• DOI: 10.1108/ICT-04-2014-0027
• Languages: English
• ISSNs: 0019-7858

Abstract

<abstract> <title> <x content-type="archive" xml:space="preserve">Abstract</x> </title> <sec> <title content-type="abstract-heading">Purpose</title> <p> – The purpose of this paper is to demonstrate that defining how a change is to be planned and implemented is as important for its success as defining what the change is expected to achieve. </p> </sec> <sec> <title content-type="abstract-heading">Design/methodology/approach</title> <p> – All information is drawn from the questions asked and the challenges raised by the senior managers responsible for the transformation of their organisation. For this reason, their names and the name of their organisation have been withheld and the description of what the organisation does contains insufficient information to enable it to be easily identified. </p> </sec> <sec> <title content-type="abstract-heading">Findings</title> <p> – Lack of central support for the change activities had led to duplication of effort, implementing the change via a "silo" based mentality has led to a lack of cooperation across business units, poor recognition of the time and effort needed to implement change has led to competition between change activities and business as usual activities. </p> </sec> <sec> <title content-type="abstract-heading">Research limitations/implications</title> <p> – The information contained in this paper is from the perspective of an executive coach not working full time in the organisation, so who may be unaware of other initiatives in the organisation that may have contributed to the change effort. </p> </sec> <sec> <title content-type="abstract-heading">Practical implications</title> <p> – The conclusions drawn from this case study can be applied to any type of organisational change, in any industry and any size of organisation. </p> </sec> <sec> <title content-type="abstract-heading">Originality/value</title> <p> – The practical activities and lessons learned shared in this paper are based on author's experiences with an ongoing transformational change initiative.</p> </sec> </abstract>