Assessing partially outsourced processes—lessons learned from TIPA assessments. Issue 9 (21st August 2014)

• Record Type: Journal Article
• Authors: Cortina, Stéphane; Renault, Alain; Picard, Michel; Biró, M.; Messnarz, R.; Colomo‐Palacios, R.
• Is Part Of: Journal of software. Volume 26:Issue 9(2014:Sep.)
• Page Start: 799
• Page End: 807
• Publication Date: 2014-08-21
• Subjects: Software engineering -- Periodicals; Computer software -- Development -- Periodicals; Software maintenance -- Periodicals; 005.1
• DOI: 10.1002/smr.1667
• Languages: English
• ISSNs: 2047-7473

Abstract

<abstract abstract-type="main"> <title>ABSTRACT</title> <p>This paper presents three process assessments that took place in Luxembourg in 2012. It depicts the TIPA® process assessment framework and reports on its usage in three different partially outsourced contexts: a telecommunication service provider, a European institution, and a bank. Finally, this paper presents the lessons learned from these experimentations and some improvement perspectives. Copyright © 2014 John Wiley &amp; Sons, Ltd.</p> </abstract>