Development of a satisfaction scale for young people attending youth mental health services. Issue 4 (14th November 2013)

• Record Type: Journal Article
• Authors: Simmons, Magenta B.; Parker, Alexandra G.; Hetrick, Sarah E.; Telford, Nic; Bailey, Alan; Rickwood, Debra
• Is Part Of: Early intervention in psychiatry. Volume 8:Issue 4(2014:Nov.)
• Page Start: 382
• Page End: 386
• Publication Date: 2013-11-14
• Subjects: Mental health -- Periodicals; Psychiatry -- Periodicals; Psychiatry -- Research -- Periodicals; Mental illness -- Prevention -- Research -- Periodicals; Mental illness -- Treatment -- Research -- Periodicals; 616.89
• DOI: 10.1111/eip.12104
• Languages: English
• ISSNs: 1751-7885

Abstract

<abstract abstract-type="main"> <title>Abstract</title> <sec id="eip12104-sec-0001" sec-type="section"> <title>Aims</title> <p>This study aimed to develop a comprehensive measurement tool for assessing client satisfaction at a youth mental health service.</p> </sec> <sec id="eip12104-sec-0002" sec-type="section"> <title>Methods</title> <p>We developed a scale based on existing scale items and by generating new items, before undertaking revisions and item reduction in consultation with an expert panel composed of researchers, clinicians and consumer representatives. This draft scale was then pilot tested in seven enhanced primary care youth mental health services across Australia.</p> </sec> <sec id="eip12104-sec-0003" sec-type="section"> <title>Results</title> <p>A total of 215 respondents completed the scale. Cronbach's alpha (α = 0.953) demonstrated excellent internal consistency, and exploratory factor analysis suggested that the scale measures a global construct of satisfaction.</p> </sec> <sec id="eip12104-sec-0004" sec-type="section"> <title>Conclusions</title> <p>Through a rigorous and participatory process involving key experts, service providers and service users, this study has resulted in the development of a scale that can appropriately measure the level of user satisfaction with youth‐friendly early intervention services.</p> </sec> </abstract>