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HARVARD Citation
Sultan, P. et al. (2014). An integrated‐process model of service quality, institutional brand and behavioural intentions. Managing service quality. 24 (5), pp. 487-521. [Online].
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Sultan, P. et al. (2014). An integrated‐process model of service quality, institutional brand and behavioural intentions. Managing service quality. 24 (5), pp. 487-521. [Online].