Coaching interprofessional health care improvement teams: the coachee, the coach and the leader perspectives. (20th June 2013)

• Record Type: Journal Article
• Authors: Godfrey, Marjorie M.; Andersson‐Gare, Boel; Nelson, Eugene C.; Nilsson, Mats; Ahlstrom, Gerd
• Is Part Of: Journal of nursing management. Volume 22:Number 4(2014)
• Page Start: 452
• Page End: 464
• Publication Date: 2013-06-20
• Subjects: Nursing services -- Administration -- Periodicals; Nursing services -- Business management -- Periodicals; 610.73068
• DOI: 10.1111/jonm.12068
• Languages: English
• ISSNs: 0966-0429

Abstract

<abstract abstract-type="main" id="jonm12068-abs-0001"> <title> <x xml:space="preserve">Abstract</x> </title> <sec id="jonm12068-sec-0001" sec-type="section"> <title>Aim</title> <p>To investigate health care improvement team coaching activities from the perspectives of coachees, coaches and unit leaders in two national improvement collaboratives.</p> </sec> <sec id="jonm12068-sec-0002" sec-type="section"> <title>Background</title> <p>Despite numerous methods to improve health care, inconsistencies in success have been attributed to factors that include unengaged staff, absence of supportive improvement resources and organisational inertia.</p> </sec> <sec id="jonm12068-sec-0003" sec-type="section"> <title>Methods</title> <p>Mixed methods sequential exploratory study design, including quantitative and qualitative data from interprofessional improvement teams who received team coaching. The coachees (<italic>n</italic> = 382), coaches (<italic>n</italic> = 9) and leaders (<italic>n</italic> = 30) completed three different data collection tools identifying coaching actions perceived to support improvement activities.</p> </sec> <sec id="jonm12068-sec-0004" sec-type="section"> <title>Results</title> <p>Coachees, coaches and unit leaders in both collaboratives reported generally positive perceptions about team coaching. Four categories of coaching actions were perceived to support improvement work: context, relationships, helping and technical support.</p> </sec> <sec id="jonm12068-sec-0005" sec-type="section"> <title>Conclusions</title> <p>All participants agreed that regardless of who the coach is, emphasis should include the four categories of team coaching actions.</p> </sec> <sec id="jonm12068-sec-0006" sec-type="section"> <title>Implications for nursing management</title> <p>Leaders should reflect on their efforts to support improvement teams and consider the four categories of team coaching actions. A structured team coaching model that offers needed encouragement to keep the team energized, seems to support health care improvement.</p> </sec> </abstract>