Satisfaction with services following voluntary and involuntary admission. (February 2014)

• Record Type: Journal Article
• Authors: Smith, Damian; Roche, Eric; O'Loughlin, Kieran; Brennan, Daria; Madigan, Kevin; Lyne, John; Feeney, Larkin; O'Donoghue, Brian
• Is Part Of: Journal of mental health. Volume 23:Number 1(2014:Feb.)
• Page Start: 38
• Page End: 45
• Publication Date: 2014-02
• Subjects: Mental health -- Periodicals; Mental health services -- Periodicals; 362.2
• DOI: 10.3109/09638237.2013.841864
• Languages: English
• ISSNs: 0963-8237

Abstract

<abstract> <title>Abstract</title> <p> <italic>Background</italic>: Service user perspectives are essential for the evaluation and development of mental health services. Service users expressing less satisfaction with services subsequently have poorer treatment outcomes.</p> <p> <italic>Aims</italic>: To measure satisfaction with services following psychiatric admission, and to explore its relationship with a number of clinical and service factors.</p> <p> <italic>Methods</italic>: A multi-centre observational study was conducted across three mental health services in Ireland. Service users were interviewed and provided with self-report questionnaires. The Client Satisfaction Questionnaire (CSQ-8) was used to measure treatment satisfaction.</p> <p> <italic>Results</italic>: The overall level of satisfaction with services was good (CSQ-8 mean score 24.5). Service users who were admitted involuntarily, who experienced physical coercion and lower levels of procedural justice were less satisfied. A better therapeutic relationship, improved insight and better functioning were associated with higher levels of treatment satisfaction.</p> <p> <italic>Conclusion</italic>: Mental health services should implement strategies to ameliorate the effects of factors associated with lower levels of treatment satisfaction.</p> </abstract>