Mental Health Telephone Triage: Managing Psychiatric Crisis and Emergency. Issue 1 (13th July 2012)

• Record Type: Journal Article
• Authors: Sands, Natisha; Elsom, Stephen; Marangu, Elijah; Keppich‐Arnold, Sandra; Henderson, Kathryn
• Is Part Of: Perspectives in psychiatric care. Volume 49:Issue 1(2013:Jan.)
• Page Start: 65
• Page End: 72
• Publication Date: 2012-07-13
• Subjects: Psychiatric nursing -- Periodicals; Psychiatric nursing -- Research -- Periodicals; 616.890231
• DOI: 10.1111/j.1744-6163.2012.00346.x
• Languages: English
• ISSNs: 0031-5990

Abstract

<abstract abstract-type="main" xml:lang="en"> <title> <x xml:space="preserve">Abstract</x> </title> <p> <bold>PURPOSE: </bold> The study aims to identify and articulate how mental health telephone triage (MHTT) clinicians manage psychiatric crisis and emergency via the telephone.</p> <p> <bold>DESIGN AND METHODS: </bold> An observational design was employed in the study. Wireless headsets were used to observe 197 occasions of MHTT.</p> <p> <bold>FINDINGS: </bold> Clinicians use a range of practical strategies, therapeutic skills, and psychosocial interventions to manage psychiatric crises and emergencies via the telephone.</p> <p> <bold>PRACTICE IMPLICATIONS: </bold> The evidence base for managing psychiatric crisis/emergency in MHTT is minimal. These findings contribute to the MHTT knowledge base and provide evidence‐based strategies for high‐quality emergency mental health care.</p> </abstract>