A comparison of Asians', Hispanics', and Whites' restaurant tipping. Issue 4 (12th March 2013)

• Record Type: Journal Article
• Authors: Lynn, Michael
• Is Part Of: Journal of applied social psychology. Volume 43:Issue 4(2013)
• Page Start: 834
• Page End: 839
• Publication Date: 2013-03-12
• Subjects: Social psychology -- Periodicals; Behavior -- Periodicals; Psychology, Social -- Periodicals; 302
• DOI: 10.1111/jasp.12009
• Languages: English
• ISSNs: 0021-9029

Abstract

<abstract abstract-type="main"> <title>Abstract</title> <p>Asians and Hispanics are perceived by many restaurant servers as poor tippers. This study tests the validity of those perceptions using data from a large restaurant chain's online customer satisfaction survey. Findings partially support servers' perceptions—Hispanics but not Asians tipped less on average than Whites after controlling for bill size, the customer's own ratings of service quality, and other variables. Discussion centers around the differences between these findings and those of a previous study and on the practical implications of the findings for restaurant managers.</p> </abstract>