Conflict management and leadership for managers : knowledge, skills, and processes to harness the power of rapid change /: knowledge, skills, and processes to harness the power of rapid change. (2023)

• Record Type: Book
• Further Information: Note: Susan S. Raines.
• Authors: Raines, Susan
• Contents: List of Figures and Tables Introduction to the Third Edition <span style="font-weight:bold;">Section I. Basic Conflict Management Knowledge and Skills 1 Manager Know Thyself: The Skills and Behaviors of Great Conflict Managers 2 Theory to Practice: The Root Causes and Cures of Conflict 3 The Power of Negotiation: Essential Concepts and Skills 4 The Alternative Dispute Resolution (ADR) Continuum 5 Managing across Cultures and Generations: Deeper Understanding Brings Maximal Performance <span style="font-weight:bold;">Section II. The Prevention and Resolution of Internal Organizational Conflicts 6 Building Healthy Organizational Cultures: The Foundation of Success 7 Interpersonal Dispute Resolution at Work: Processes to Maximize Engagement, Decrease Attrition, and Increase Team Harmony 8 Leadership Amidst Chaotic Change: New Tools for a Transformed World 9 Dispute Systems Design for Organizational Justice & Proaction 10 The Ombudsman & Manager as Change Agents: Tools for Transformation <span style="font-weight:bold;">Section III. The Prevention and Resolution of External Organizational Conflicts 11 Principles and Systems for Superior Customer Service and Customer Recapture 12 Public Policy Decision Making and Collaboration with Regulators 13 Improving Meetings and Large Group Decision-Making Processes Glossary of Key Terms References Index About the Author
• Edition: Third edition
• Publisher Details: Lanham : Rowman & Littlefield Publishers
• Publication Date: 2023
• Extent: 1 online resource (528 pages), illustrations (black and white)
• Subjects: 658.4053; Conflict management; Interpersonal relations; Personnel management -- Psychological aspects; Customer relations; Conflict management -- Case studies
• Languages: English
• ISBNs: 9781538177983
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.