A public sector journey to operational excellence : applying lean principles to public policy /: applying lean principles to public policy. (2023)

• Record Type: Book
• Further Information: Note: Kate McGovern.
• Authors: McGovern, Kate
• Contents: Contents About the Author Introduction * Part I The Foundation of Continuous Improvement and Operational Maturity * Chapter 1 Introduction to Lean and Continuous Improvement * Chapter 2 The Three Stages of Maturity in State Government * Chapter 3 The Kaizen Concept * Chapter 4 Lean Management * A management trifecta for the public sector * Achieving a culture of continuous improvement * Story of a lean leader, the impact of lean thinking, and the culture of continuous improvement. * USNH * Chapter 5 Theory and Practice * The theory of administrative conservatorship * Integration of theory and practice * Part II Leaning Government Operations * Chapter 6 Breaking Bad Bureaucracy * Unlean bureaucracy * Crisis and opportunity * The VA: Caring for those who served * Applying lean thinking to program design and operations * Chapter 7 The Goldilocks Standard for Lean Regulation * Assessing the value of regulation * Goldilocks regulation for the FDA * Chapter 8 Moving to Results-Based State Government * The "Night Shift" persists in New Hampshire * Profiles of robust state CI programs * Colorado * Vermont * Washington * Highlights of lean principles * Chapter 9 A Model for CI in State Government * Ohio * Nebraska * A standard structure for state CI programs * Checklist for a sustainable CI program with a Center for Operational Excellence * Part III Leaning Government Policy * Chapter 10 The Three P’s: Politics, Policy Making, and Public Administrators * Cycles of crisis response * Leaning the thickening * Does it take an Act of Congress? * Leaning the silos of government * Public administrators as conservators of mission * "Run Government Like a Business" A public policy parable * Chapter 11 A Case Study of Unlean Public Policy: U.S. Health Care * Lean the virus * Lack of a system to face a global pandemic * An unlean non system * Wasted expertise and effort * Universality applied to health care * What would a cohesive health care system look like? * Chapter 12 Applying CI to Public Administration * CI tools and principles * The A3 * Applying Lean tools to operational challenges * Connecting quality operations to capacity to enact impactful policy * Toyota Kata * Chapter 13 Lean Policy Development * Social Security’s lean design of universality * Layers of complexity * Lean lens on public policy * Part IV A Lean Future State * Chapter 14 The Journey to Lean Government Operations * Challenges in Managing a CI Initiative * Threats to lean government * Countermeasures to threats * Chapter 15 Continuous Improvement for Thriving Communities * The parable of the babies in the river * Leaning the complexes * Lean and Toyota Kata for social good * Connecting Kata in community to level three government * Results-driven government as a platform to reach the value stream of humanity * CI and TK for Level Three Maturity * Applying Toyota Kata for incremental change * TK, CI, and the value stream of humanity * Chapter 16 Diffusion of Lean Culture and Level Three Government * How do we learn about CI? * Kata in the Classroom * The JPW Fund * Professional associations * Continuing Public Sector Journey to Lean * Advancing from reaction-driven to results-driven maturity * Every COE needs a COOP * Diffusion of lean thinking and commitment * To promote the general welfare * To insure domestic tranquility * The threshold of knowledge * Leaning forward * Appendix A Deming’s 14 Points for Management * Appendix B ASPA Code of Ethics * Appendix C Applying the Lessons * Appendix D Internal Training Programs * Appendix E Annotated bibliography of CI literature on my bookshelf *
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2023
• Extent: 1 online resource (240 pages), illustrations (black and white)
• Subjects: 351; Public administration; Organizational effectiveness; Organizational change
• Languages: English
• ISBNs: 9781000959277
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.