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Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum /: how to create, manage and develop an unforgettable visitor experience at your museum. (2023)
Record Type:
Book
Title:
Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum /: how to create, manage and develop an unforgettable visitor experience at your museum. (2023)
Main Title:
Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum
Section 1: Creating the Visitor Experience 1: Recruiting Your Visitor Experience Team 2: Delivering a Great Induction 3: Volunteering and the Visitor Experience 4: Visitor Journey Mapping 5: Ticketing, Capacities and Crowd Management Section 2: Managing the Visitor Experience 6: Operational Procedures 7: Performance Management 8: Emotion and the Visitor Experience 9: Guided Tours 10: Crisis Management Section 3: Developing the Visitor Experience 11: Advocating for the Visitor Experience 12: Measuring the Visitor Experience 13: Creating a Visitor Experience Strategy 14: Continuing Development and Engagement 15: Innovation and Visitor Experience Teams 16: Change Management
Note: Description based on CIP data; resource not viewed.
Access Rights:
Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
Access Usage:
Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.