Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum /: how to create, manage and develop an unforgettable visitor experience at your museum. (2023)

• Record Type: Book
• Further Information: Note: Rachel Mackay.
• Authors: Mackay, Rachel
• Contents: Section 1: Creating the Visitor Experience 1: Recruiting Your Visitor Experience Team 2: Delivering a Great Induction 3: Volunteering and the Visitor Experience 4: Visitor Journey Mapping 5: Ticketing, Capacities and Crowd Management Section 2: Managing the Visitor Experience 6: Operational Procedures 7: Performance Management 8: Emotion and the Visitor Experience 9: Guided Tours 10: Crisis Management Section 3: Developing the Visitor Experience 11: Advocating for the Visitor Experience 12: Measuring the Visitor Experience 13: Creating a Visitor Experience Strategy 14: Continuing Development and Engagement 15: Innovation and Visitor Experience Teams 16: Change Management
• Publisher Details: London : Facet Publishing
• Publication Date: 2023
• Extent: 1 online resource
• Subjects: 069.1; Communication in museums; Museum exhibits -- Social aspects; Museum visitors
• Languages: English
• ISBNs: 9781783305520
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.