Yes! on demand : how to create winning, customized library service /: how to create winning, customized library service. (2016)

• Record Type: Book
• Further Information: Note: Kathy L. Middleton ; foreword by Rivkah Sass.
• Authors: Middleton, Kathy L
• Contents: Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
• Publisher Details: New York : Libraries Unlimited
• Publication Date: 2016
• Extent: 1 online resource (144 pages)
• Subjects: 025.5; Language Arts & Disciplines -- Library & Information Science -- Administration & Management; Libraries -- Customer services; Public services (Libraries); Library employees -- In-service training; Public libraries -- United States -- Administration; Customer services -- United States -- Case studies; Library & information sciences
• Languages: English
• ISBNs: 9798216169321
• Related ISBNs: 9781440848537
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.