Yes! on demand : how to create winning, customized library service /: how to create winning, customized library service. (2016)
- Record Type:
- Book
- Title:
- Yes! on demand : how to create winning, customized library service /: how to create winning, customized library service. (2016)
- Main Title:
- Yes! on demand : how to create winning, customized library service
- Further Information:
- Note: Kathy L. Middleton ; foreword by Rivkah Sass.
- Authors:
- Middleton, Kathy L
- Contents:
- Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
- Publisher Details:
- New York : Libraries Unlimited
- Publication Date:
- 2016
- Extent:
- 1 online resource (144 pages)
- Subjects:
- 025.5
Language Arts & Disciplines -- Library & Information Science -- Administration & Management
Libraries -- Customer services
Public services (Libraries)
Library employees -- In-service training
Public libraries -- United States -- Administration
Customer services -- United States -- Case studies
Library & information sciences - Languages:
- English
- ISBNs:
- 9798216169321
- Related ISBNs:
- 9781440848537
- Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.780232
- Ingest File:
- 20_017.xml