Library services for online patrons : a manual for facilitating access, learning, and engagement /: a manual for facilitating access, learning, and engagement. (2019)

• Record Type: Book
• Further Information: Note: Joelle E. Pitts, Laura Bonella, Jason M. Coleman, and Adam Wathen, editors.
• Editors: Pitts, Joelle; Bonella, Laura; Coleman, Jason M; Wathen, Adam
• Contents: IntroductionChapter One Taking Stock of Your LibraryStefanie BuckIntroductionGuiding DocumentsRead the Standards!Strategic PlansKnow the Accreditation Requirements for Your InstitutionWho Are You?Understand Your PositionGet to Know Your Department and ColleaguesTake Stock of Your Own SkillsetPolicies and ProceduresLearn the Policies: Library and InstitutionStakeholders and PartnersWhat Data Is Already Available to You?CASE STUDY: Developing a Needs Assessment Survey for Online UsersGet to Know Your InstructorsCASE STUDY: Assessing Faculty Use of Library Services and Resources in the Learning Management SystemMarketingThe CurriculumProgram GoalsInformation Literacy InstructionCollections and ResourcesTools and TechnologyConclusionChapter Two Learn about Your Patrons and Set Goals to Serve ThemJoelle E. PittsIntroductionLearn about Your PatronsUser-CenterednessNeeds AnalysisEvidence-Based Decision MakingSetting Goals to Serve Online PatronsSMART GoalsTechnical ConsiderationsShort-Term versus Long-Term Goals for Online PatronsCASE STUDY: The One UWI LibraryConclusionChapter Three Inclusive DesignJoelle E. PittsIntroductionPrinciples of Universal DesignUniversal Design for Online Library PatronsStandards and ChecklistsUniversal Design for LearningCASE STUDY: Practical Techniques for Teaching Online in a UDL-Friendly WayThe UD ParadoxInclusive PracticesCASE STUDY: Using Microsoft Office's Accessibility CheckerOne Size Doesn't Fit AllChapter Four Reference for Online PatronsJason M. ColemanIntroductionGuiding PrinciplesAmerican Library Association GuidelinesBest PracticesBuilding Your Service PortfolioCASE STUDY: Virtual ConsultationsConnecting Patrons to Reference PersonnelCASE STUDY: A Model for Engaging Students with Online Research ConsultationsEmbedding Help at the Point of NeedCASE STUDY: Bringing the Library to the Students with LibGuides LTI IntegrationCASE STUDY: Supporting Online Users with a Frequently Asked Questions Knowledge BaseChampion Your Services and Your EmployeesChapter Five Instruction for Online PatronsNatalie HaberIntroductionInstructional DesignLearning Outcomes and Backward DesignADDIECASE STUDY: Developing Synchronous Library Instruction for Online Nursing CoursesDoing Good AssessmentAssessment Techniques in the Online EnvironmentAssessment PlanningFinding Lesson Plans and Learning ObjectsCASE STUDY: A Collaborative Model for Online Instructional DesignScaffolding Online Library InstructionStrategies for ScaffoldingCASE STUDY: Personal Librarians for Online LearnersSome Tips for Designing ContentGraphic Design and TextChunkingActive Learning and MotivationCASE STUDY: Engaging Students during Synchronous Library InstructionBest Practices for Creating VideosSome Tools to ConsiderScreencastingAnimated TutorialsInteractive TutorialsCASE STUDY: Creating Free Online Branching Games with PowerPoint SkillsTechnological ConsiderationsConclusionChapter Six Embedded LibrarianshipElaine SulloIntroductionWhat Is Embedded Librarianship?Models of Embedded LibrarianshipTime CommitmentThe Practicalities of Providing Embedded Librarian ServicesCASE STUDY: A Model of Integrated LearningImpact on Student LearningConclusionChapter Seven Relationship BuildingKarla AlemanIntroductionReasons for Building RelationshipsMission, Vision, and GoalsUser ExperienceConnecting with PartnersPossible AssociatesCASE STUDY: A Train-the-Trainer Course for Faculty InstructorsApproaching a Potential PartnerCASE STUDY: "Wait, There's a Distance Learning Librarian?"Planning a PartnershipCASE STUDY: We're All Better Together: Cross-Campus Collaborations to Support Online StudentsGoals and Relationship TypesCASE STUDY: Teaming Up to Support Online PatronsFormalizing the PartnershipConclusionMarks of a Good RelationshipChapter Eight Marketing Services for Online UsersLaura BonellaIntroductionAssess AvailabilityDetermine Baseline KnowledgeCreating a SurveyCASE STUDY: Surveying Our Distance UsersActing on Survey ResultsCreating New Marketing MaterialsDistributing Marketing MaterialsCreating New ServicesAssessing MarketingCASE STUDY: It's What Happens after Failure That CountsBe PersistentChapter Nine Advocating for Your Online UsersLaura BonellaIntroductionPlanning for ChangeAccess to Electronic CollectionsLicensingConnectingCASE STUDY: Providing Technical Support to Online PatronsDiscoverabilityAccess to Physical CollectionsDelivering ElectronicallyDelivering PhysicallyCASE STUDY: Service Excellence: Free Return Shipping for All Patrons Who Are Off CampusAccess to ServicesReference and Research Consultation ServicesInstructionProgramsMarketing and OutreachSustaining SuccessContinuously Explore User NeedsKeep Up with Online TechnologyChapter Ten Online Access to Public Library ServicesAdam WathenDiscoveryContentProgramming and OutreachConclusionAppendix: Additional ResourcesGlossaryReferencesAbout the Editors and ContributorsIndex.
• Publisher Details: New York : Libraries Unlimited
• Publication Date: 2019
• Extent: 1 online resource (212 pages)
• Subjects: 025.5/6; Education -- Distance Education & Learning; Library orientation -- Web-based instruction; Information literacy -- Web-based instruction; Online library catalogs -- User education; Online information services; Reference services (Libraries) -- Information technology; Library & information sciences
• Languages: English
• ISBNs: 9798216111450
• Related ISBNs: 9781440859526
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.