The empathy advantage : leading the empowered workforce /: leading the empowered workforce. (2023)

• Record Type: Book
• Further Information: Note: Heather E. McGowan, Chris Shipley.
• Authors: (Consultant), McGowan, Heather; Shipley, Chris
• Contents: Foreword: Embrace The Forever-Changed Workforce xv Acknowledgments xix Introduction: Discover The New Normal of Work 1 Everything Is Different Now 2 Covid as Change Agent 3 A New Bargain 4 Sidebar: The Great Resignation: A Long Time Coming 6 Not Your Grandparents’ Workforce 7 What’s a Leader to Do? 9 Notes 10 Part I: Rethink Your Workforce 13 Notes 15 1 Meet Your New Workforce 17 A Workforce Without a Majority 18 Meet the Pan- Generational Workforce 19 Sidebar: Managing the Multigenerational Workforce 20 Women Hold Up Half the Workforce 21 The LGBTQ+ Workforce 24 Sidebar: Navigating Gender: From Fixed to Fluid 25 The Case for a Multidimensional and Diverse Workforce 27 Generational Empathy 28 Sidebar: Meet Generation Z 29 Notes 30 2 Understand Your Workers’ New Habits 35 We Are No Longer Who We Were 36 Sidebar: The Pandemic Compressed Time 37 The Empowered Worker: Your Most Valuable New Asset 40 Sidebar: Where Work Takes Place Today 41 Sidebar: The Center Shifts 45 Sidebar: The Great Relocation 46 The Through Line: Creating Life/Work Integration 50 Sidebar: The Rise of Bleisure 51 Notes 53 3 Grok the Empowered Mindset 57 Rebalancing Work and Life 59 A New Approach to Work 60 Sidebar: The Hierarchy of Work Engagement 62 Work That Is Worth It 63 Sidebar: Origins of the Great Resentment 64 Healing Our Whole Selves: Mental Health and Burnout Are Real 66 Sidebar: How to Spot Burnout 67 Relationships Matter 68 Humans Are Your Greatest Source of Value 69 Sidebar: History Rhymes: Our Opportunity Is Now 70 Changing the Goal 71 The Empathy Advantage 72 Notes 72 Profile: Aqueduct Technologies: Really Great Ideas, Really Happy Employees 75 Part II: Rethink Your Organization 77 4 Upgrade Your Operating Models 81 What Are We Leaving Behind? 82 Sidebar: The Rise of the Human Value Era 83 What Are We Moving Toward? 85 Sidebar: Lead Differently in Complexity 86 More Frequent Disruptions 87 Listen Carefully: Change Is the Norm 89 Forging a New Path to the Future of Work 89 Understand the Relationship Between the Individual and Organization 90 Rethink Work and Learning 91 Sidebar: The Skills Gap May Never Close 92 Recalibrate Your Metrics: Be Like Bhutan 93 It’s Time to Finally Address Burnout 95 Benefits for Whose Benefit? 96 Flexibility Is Key to Empathetic Leadership 98 How We Lead Without Maps: Focus on Your People 98 Notes 99 Profile: Mercy: Leadership Through Community 101 5 Create the Conditions to Thrive 103 Rethinking Jobs 104 Hire for Culture, Train for Specific Skills 106 Sidebar: Rethinking Work and Jobs 107 Reporting for (Tour of) Duty 108 Where Work Gets Done 109 Curating the Return to Office 111 Creating the Conditions to Thrive 113 Sidebar: Understanding DEI and B 116 Unleash the Power of Belonging 117 Sidebar: The Importance of Belonging 118 Knitting a Psychological Safety Net 119 Creating the Conditions to Learn at Scale 120 Social Capital Creates Collective Intelligence 121 Organizing to Collaborate 122 Sidebar: Peers as Collaborators 123 Finding Joy in Work 124 Notes 125 6 Enable Your Empowered Workforce 129 Culture: The Operating Instructions for Your Organization 130 Recognizing Toxic Culture 131 Building Mindful Culture 131 Sidebar: Nurturing Culture Through Dialogue 132 Living Your Values 133 Sidebar: Beliefs + Behaviors + Benefits = Culture 135 Trust: The Cornerstone of Healthy Culture 136 Finding Purpose at Work 137 Sidebar: The Three Faces of Purpose 138 Purpose: Your Most Enduring Competitive Advantage 140 Sidebar: The Great Reset Opportunity: Why We Work 142 The Trouble with Purpose 144 Notes 145 Profile: The Canteen: Becoming a Place of Purpose and Belonging 147 Part III: Rethinking Your Leadership 149 Notes 151 7 Pilot Your Expedition Team 153 What Is an Expedition? 154 What to Leave at Base Camp 154 Sidebar: Understand Your Expedition Team 155 Continued Uncertainty Means Continual Expeditions 157 Sidebar: Navigating Rising Global Uncertainty 158 Prepare to Cut a Different Path 159 Care for Your Expedition Team 162 Sidebar: Focus on the Fundamentals 164 Create Enthusiasm Around the Expedition 165 Yes, You Are a Career Coach Now 166 Take That First Step 167 Notes 168 8 Embrace Your Superpowers 171 The Power of Vulnerability and Not Knowing 172 The Power of Awareness 173 The Power of Candor 174 Sidebar: The Four Leadership Shifts 176 The Power of Listening 177 Sidebar: Mindset Shift: You Work for Talent 180 The Power of Being Human 181 Sidebar: Behavioral Shift: Change in Leadership Profile 182 Become the Resilient Leader 183 Notes 184 Profile: sparks & honey: Building a Practice of Gratitude 185 9 Emerge the Empathic Leader 187 The Pandemic Was a Quiet Teacher 189 Sidebar: The Cumulative Shifts Between Individuals and Organizations 190 Understanding Empathy 192 Empathy Is Good Business 194 Empathy, Trust, and Compassion: The Trifecta of Superior Leadership 195 The Power of Listening 197 Welcome to Tomorrow: Leading in Uncertainty 198 Notes 198 About the Authors 201 Praise for The Adaptation Advantage 203 Index 205
• Edition: 1st
• Publisher Details: Hoboken : John Wiley & Sons, Inc
• Publication Date: 2023
• Extent: 1 online resource (240 pages)
• Subjects: 658.3; Personnel management; Human capital -- Management; Empathy; Leadership
• Languages: English
• ISBNs: 9781394155521
• Related ISBNs: 9781394155514
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.