Operations management. Processes and supply chains / ([2019])

• Record Type: Book
• Uniform Title: Operations management. Processes and value chains
• Further Information: Note: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman.
• Authors: Krajewski, Lee J; Malhotra, Manoj K (Manoj Kumar), 1960-; Ritzman, Larry P
• Other Names: Malhotra, Manoj K; Ritzman, Larry P
• Contents: Cover; Title Page; Copyright Page; Dedication; About the Authors; Brief Contents; Contents; Preface; 1 USING OPERATIONS TO CREATE VALUE; Disney; Role of Operations in an Organization; Historical Evolution and Perspectives; A Process View; How Processes Work; Nested Processes; Service and Manufacturing Processes; A Supply Chain View; Core Processes; Support Processes; Supply Chain Processes; Operations Strategy; Corporate Strategy; Market Analysis; Competitive Priorities and Capabilities; Managerial Practice 1.1 Zara; Order Winners and Qualifiers. Using Competitive Priorities: An Airline ExampleIdentifying Gaps Between Competitive Priorities and Capabilities; Addressing the Trends and Challenges in Operations Management; Productivity Improvement; Global Competition; Ethical, Workforce Diversity, and Environmental Issues; The Internet of Things; Developing Skills for Your Career; Adding Value with Process Innovation; Learning Goals in Review; MyLab Operations Management Resources; Key Equations; Key Terms; Solved Problems; Discussion Questions; Problems; Active Model Exercise; Video Case Using Operations to Create Value at Crayola. Case Theorganicgrocer.comSUPPLEMENT A Decision Making; Break-Even Analysis; Evaluating Services or Products; Evaluating Processes; Preference Matrix; Decision Theory; Decision Making under Certainty; Decision Making under Uncertainty; Decision Making under Risk; Decision Trees; Learning Goals in Review; MyLab Operations Management Resources; Key Equations; Key Terms; Solved Problems; Problems; PART 1 Managing Processes; 2 PROCESS STRATEGY AND ANALYSIS; CVS Pharmacy; Process Structure in Services; Customer-Contact Matrix; Service Process Structuring; Process Structure in Manufacturing. Product-Process MatrixManufacturing Process Structuring; Production and Inventory Strategies; Layout; Process Strategy Decisions; Customer Involvement; Resource Flexibility; Capital Intensity; Strategic Fit; Decision Patterns for Service Processes; Decision Patterns for Manufacturing Processes; Gaining Focus; Managerial Practice 2.1 Plants-within-a-Plant at Ford Camacari; Strategies for Change; Process Reengineering; Process Improvement; Process Analysis; Defining, Measuring, and Analyzing the Process; Flowcharts; Work Measurement Techniques; Process Charts; Data Analysis Tools. Redesigning and Managing Process ImprovementsQuestioning and Brainstorming; Benchmarking; Implementing; Learning Goals in Review; MyLab Operations Management Resources; Key Terms; Solved Problems; Discussion Questions; Problems; Active Model Exercise; Video Case Process Analysis at Starwood; Case Custom Molds, Inc.; Case Jose's Authentic Mexican Restaurant; 3 QUALITY AND PERFORMANCE; QVC; Costs of Quality; Prevention Costs; Appraisal Costs; Internal Failure Costs; External Failure Costs; Ethical Failure Costs; Total Quality Management and Six Sigma; Total Quality Management.
• Edition: Twelfth edition, global edition
• Publisher Details: Harlow, United Kingdom : Pearson Education Limited
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 658.5; Production management; Production -- Gestion; Production management; Electronic books
• Languages: English
• ISBNs: 9781292260044; 1292260041
• Related ISBNs: 1292259930; 9781292259932
• Notes: Note: Online resource; title from digital title page (viewed on January 22, 2019).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.