Training in interpersonal skills : TIPS for managing people at work /: TIPS for managing people at work. ([2014])

• Record Type: Book
• Further Information: Note: Stephen Robbins, Phillip Hunsaker.
• Authors: Robbins, Stephen P, 1943-; Hunsaker, Phillip L
• Contents: Part I: Self-Awareness Chapter 1. Skills: An Introduction Chapter 2. Self-Awareness: A Point of Departure Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning Chapter 4. Applying Emotional Intelligence Part II: Communicating Chapter 5. Sending Interpersonal Messages Chapter 6. Listening and Reading Nonverbal Messages Chapter 7. Providing Feedback Chapter 8. Communicating Across Cultures Part III: Motivating Chapter 9. Goal Setting Chapter 10. Coaching, Counseling, and Mentoring Chapter 11. Empowering People Through Delegation Part IV: Leading Chapter 12. Politicking Chapter 13. Applying Leadership Style Chapter 14. Managing Change Part V: Teaming Chapter 15. Facilitating Teamwork Chapter 16. Valuing Diversity Part VI: Problem Solving Chapter 17. Ethical Decision Making Chapter 18. Creative Problem Solving Chapter 19. Resolving Conflicts Chapter 20. Persuading Chapter 21. Negotiating.
• Edition: Sixth edition, Pearson new international edition
• Publisher Details: Harlow, Essex, England : Pearson
• Publication Date: 2014
• Copyright Date: 2014
• Extent: 1 online resource (ii, 376 pages), illustrations
• Subjects: 658.302; Management; Supervisors -- Training of; Supervision of employees; Gestion; Agents de maîtrise -- Formation; Personnel -- Supervision; management; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Management; Supervision of employees; Supervisors -- Training of; Electronic books; Electronic books
• Languages: English
• ISBNs: 1299956939; 9781299956933; 9781292033952; 1292033959
• Related ISBNs: 1292020695; 9781292020693
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.