Managing conflict through communication. (2013)

• Record Type: Book
• Further Information: Note: Dudley D. Cahn, Ruth Anna Abigail.
• Authors: Cahn, Dudley D; Abigail, Ruth Anna
• Contents: Part One: Managing the Conflict Process Chapter 1: Introduction to the Study of Conflict Chapter 2: Communication Options in Conflict Chapter 3: Managing Conflict from a Theoretical Perspective Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts Part Two: Breaking the Cycle of Escalation Chapter 5: Managing Violent Tendencies Chapter 6: Managing the Conflict Climate Chapter 7: Managing Face Chapter 8: Managing Anger and Stress Chapter 9: Managing Conflict through Forgiveness Part Three: Broadening Our Understanding of Conflict Processes Chapter 10: Managing Win-Lose Conflicts through Negotiation Chapter 11: Managing Other's Disputes through Mediation Chapter 12: Managing Workplace Conflict Chapter 13: Managing Social Conflict.
• Edition: Fifth edition, Pearson new international edition
• Publisher Details: Harlow : Pearson
• Publication Date: 2013
• Copyright Date: 2014
• Extent: 1 online resource
• Subjects: 303.6; Conflict (Psychology) -- Textbooks; Interpersonal conflict -- Textbooks; Conflict management -- Textbooks; Interpersonal relations -- Textbooks
• Languages: English
• ISBNs: 9781292052229; 1292052228
• Related ISBNs: 9781292041193
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.