The leader's guide to coaching and mentoring : how to use soft skills to get hard results /: how to use soft skills to get hard results. (2015)

• Record Type: Book
• Further Information: Note: Mike Brent and Fiona Elsa Dent.
• Other Names: Brent, Mike; Dent, Fiona Elsa
• Contents: Introduction & Overview PART 1 – COACHING & MENTORING FUNDAMENTALS Chapter 1: Coaching in Context Chapter 2: Being a Mentor Chapter 3: Identifying Your Personal Coaching Style Chapter 4: Getting the Most Out of a Coaching Session PART 2 – COACHING & MENTORING SKILLS Chapter 5: Listening Chapter 6: Questioning Chapter 7: Observing Body Language and Non Verbal Behaviour Chapter 8: Building Rapport and Trust Chapter 9: Challenge Chapter 10: Reflective Skills Chapter 11: Reframing Chapter 12: Supportive Skills Chapter 13: Feedback PART 3 – COACHING APPROACHES, MODELS & TOOLS Chapter 14: Coaching Approaches Chapter 15: Coaching Models Chapter 16: Coaching Tools PART 4 – COACHING SCENARIOS Chapter 17: Peer to Peer Coaching Chapter 18: Line Manager as a Coach Chapter 19: Coaching Gen Y and Millenials Chapter 20: Cross Cultural Coaching Chapter 21: Coaching a Poor Performer Chapter 22: Coaching Star Performers Chapter 23: Coaching For Career Development Chapter 24: Telephone/Virtual Coaching Chapter 25: Coaching The Team Chapter 26: Reverse Coaching PART 5 – FINAL THOUGHTS Chapter 27: Coaching Supervision Chapter 28: 10 Tips for Excellence in Coaching & Mentoring Chapter 29: 10 Traps to Avoid When Coaching or Mentoring Conclusion Resources References Index.
• Publisher Details: Harlow, England New York : Pearson FT Pub. International
• Publication Date: 2015
• Copyright Date: 2015
• Extent: 1 online resource (237 pages), illustrations
• Subjects: 658.3/124; Employees -- Coaching of; Employees -- Training of; Personnel -- Formation; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Employees -- Coaching of; Employees -- Training of; Electronic books; Electronic books
• Languages: English
• ISBNs: 1292074361; 9781292074368
• Related ISBNs: 1292074353; 9781292074344; 1292074345; 9781292074351; 9781292074375; 129207437X
• Notes: Note: Includes bibliographical references (pages 224-227) and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.