How to influence and persuade. (©2012)

• Record Type: Book
• Further Information: Note: Jo Owen.
• Other Names: Owen, Jo; Owen, Jo
• Contents: The ten pillars of influence -- Whispers of influence: the persuasive conversation -- Active listening : two ears and one mouth -- Earning the currency of influence : trust -- Act the part -- Win/win-win -- Give to take -- Play the right tune -- The spider's web : building incremental commitment -- Build your platform -- Turning dreams into reality -- Influence in practice -- Moments of truth -- The myths and realities of influence.
• Edition: Second ed
• Publisher Details: Harlow, England New York : Pearson
• Publication Date: 2012
• Copyright Date: 2012
• Extent: 1 online resource (1 volume), illustrations
• Subjects: 658.4/5; Communication in management; Influence (Psychology); Psychology, Industrial; Communication en gestion; Influence (Psychologie); Psychologie du travail; Communication in management; Influence (Psychology); Psychology, Industrial; Management; Business & Economics; Management Theory; Electronic books
• Languages: English
• ISBNs: 9780273778431; 0273778439; 0273776797; 9780273776796
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.