25 need-to-know key performance indicators. (2014)

• Record Type: Book
• Other Titles: Twenty-five need-to-know key performance indicators
• Further Information: Note: Bernard Marr.
• Other Names: Marr, Bernard
• Contents: Cover -- Contents -- About the author -- Publisher's acknowledgements -- Introduction -- Top 10 do's and don'ts of using key performance indicators -- Part 1: Measuring and understanding your customers -- 1 Net promoter score (NPS) -- 2 Customer profitability score -- 3 Customer retention rate -- 4 Conversion rate -- 5 Relative market share -- Part 2: Measuring and understanding your financial -- 6 Revenue growth rate -- 7 Net profit -- 8 Net profit margin -- 9 Gross profit margin -- 10 Operating profit margin -- 11 Return on investment (ROI) -- 12 Cash conversion cycle (CCC) Part 3: Measuring and understanding your internal processes -- 13 Capacity utilisation rate (CUR) -- 14 Project schedule variance (PSV) -- 15 Project cost variance (PCV) -- 16 Earned value (EV) metric -- 17 Order fulfilment cycle time (OFCT) -- 18 Delivery in full, on time (DIFOT) rate -- 19 Quality index -- 20 Process downtime level -- Part 4: Measuring and understanding your employees -- 21 Staff advocacy score -- 22 Employee engagement level -- 23 Absenteeism Bradford Factor -- 24 Human capital value added (HCVA) -- 25 360-degree feedback score -- 10 useful books to read next Glossary of terms -- Index
• Publisher Details: Harlow, UK : Pearson Education
• Publication Date: 2014
• Extent: 1 online resource (1 volume), illustrations
• Subjects: 658.4/013; Benchmarking (Management); Management -- Statistical methods; Business planning; Performance; Benchmarking; Task Performance and Analysis; Étalonnage concurrentiel; Gestion -- Méthodes statistiques; Rendement au travail; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Benchmarking (Management); Business planning; Management -- Statistical methods; Performance; Electronic books
• Languages: English
• ISBNs: 1322087385; 9781322087382; 1292016493; 9781292016498; 1292016507; 9781292016504
• Related ISBNs: 9781292016474
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from title page (Safari, viewed October 29, 2014).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.