Improving productivity and service in depot businesses : how haulage, 3PL, and service companies can increase quality and customer satisfaction /: how haulage, 3PL, and service companies can increase quality and customer satisfaction. (2022)

Record Type:
Book
Title:
Improving productivity and service in depot businesses : how haulage, 3PL, and service companies can increase quality and customer satisfaction /: how haulage, 3PL, and service companies can increase quality and customer satisfaction. (2022)
Main Title:
Improving productivity and service in depot businesses : how haulage, 3PL, and service companies can increase quality and customer satisfaction
Further Information:
Note: Colin Woodland.
Authors:
Woodland, Colin
Contents:
Chapter 1 People management Chapter 2 Fleet management Chapter 3 Route scheduling Chapter 4 Minimising non-productive hours Chapter 5 Driver De-brief Chapter 6 Service Chapter 7 Complaint management Chapter 8 KPIs, the Balance Scorecard and basic financial models Chapter 9 Operating rhythm (Drumbeat) Chapter 10 Operational Health & Safety Chapter 11 Continuous Improvement Chapter 12 The Depot Management Cadre
Edition:
1st
Publisher Details:
New York : Productivity Press
Publication Date:
2022
Extent:
1 online resource, illustrations (black and white)
Subjects:
658.5
Industrial productivity
Service industries -- Management
Customer services -- Management
Terminals (Transportation)
Languages:
English
ISBNs:
9781000821338
9781000821321
Related ISBNs:
9781032347820
9781032347813
Notes:
Note: Description based on CIP data; resource not viewed.
Access Rights:
Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
Access Usage:
Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
View Content:
Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:
British Library HMNTS - ELD.DS.738167
Ingest File:
15_017.xml