Communicating for success. (2022)

• Record Type: Book
• Authors: Hamilton, Cheryl; Creel, Bonnie; (Professor of communication studies), Kroll, Tony
• Contents: Preface About the Authors UNIT I BUILDING COMMUNICATION FOUNDATIONS Unit I: "Communication" Scenario Unit I: Self-Test 1 Getting Started in Communication LEARNING OBJECTIVES Communication Defined First, Communication Is a Transactional Process Second, Communication Occurs in a Context Third, Communication Involves Negotiated Meanings of Symbols Fourth, Communication Involves Shared Understanding DEVELOPING SKILLS: How to Determine Your Anxiety/Confidence Level Basic Communication Process Communication Models: A Brief Overview Elements of the Transaction Communication Model Exploring the Communication Model: Culture, Gender, Technology, and Ethics Communication and Culture MAKING THEORY PRACTICAL: Coordinated Management of Meaning; Theory (CMM) Communication and Gender Communication and Technology Communication and Ethics A Practical Look at Communication: Competencies and Benefits Competent Communicators Benefits of Studying Communication "YOUR CAREER" AND COMMUNICATION Chapter Summary • Key Terms • Skill Builders 2 Using Perception to Understand Self and Others LEARNING OBJECTIVES Perception: Definitions and Steps Step 1: Selecting Available Data Step 2: Organizing Data into a Usable Form Step 3: Interpreting the Data by Adding Meaning and Making Predictions Factors That Lead to Differences in Perception Physiological Factors in Perceptual Errors Psychological Factors in Perceptual Errors Cultural Factors in Perceptual Errors Perception and Self Self-Concept Defined DEVELOPING SKILLS: How to Manage Your Smartphone for Success Barnlund’s "6-Person" Concept: A "Self" Orientation Plus-2 Concept: An "Other" Orientation Barriers to an Accurate Self-Concept Perception and Others First Impressions Stereotyping Perceptual Constancy Fundamental Attribution Error Projection MAKING THEORY PRACTICAL: Attribution Theory Perceptual Skills to Improve Self-Concept Self-Reflection Seeking Feedback Exploring Perception: Culture, Gender, Ethics, and Technology Perception and Culture Perception and Gender Perception and Ethics "YOUR CAREER" AND PERCEPTION Perception and Technology # Chapter Summary • Key Terms • Skill Builders 3 Listening LEARNING OBJECTIVES What Is Listening? "Listening" Defined Stages of Listening Importance of Listening Listening Helps Us Develop and Maintain Relationships Listening Helps Us in Our Careers DEVELOPING SKILLS: How to Improve Your Memory Listening Helps Us Become Better Citizens Listening Helps Us Develop and Maintain Our Mental Health Barriers to Listening Noise Barrier Cultural Barrier Gender Barrier Ethics Barrier Technology Barrier Poor Listening Habits Barrier Informational Listening First: Prepare to Listen Second: Avoid Prejudging MAKING THEORY: Practical Listening Styles Profile Third: Mentally Organize, Summarize, and Link Information Fourth: Personalize Information While Listening Fifth: Take Skillful Notes Finally: Ask Questions and Paraphrase Critical Listening Listening Critically to Speaker Ethos Listening Critically to Speaker Logos Listening Critically to Speaker Pathos Using Critical Listening Skills Empathic Listening Use Supporting Responses Use Interpreting Responses Use Questioning Responses and Paraphrasing Responses Avoid Judging and Advising Responses "YOUR CAREER" AND LISTENING Chapter Summary • Key Terms • Skill Builders 4 Verbal Communication LEARNING OBJECTIVES The Nature of Language Language and Verbal Communication Defined Language and the Human Ability to Think Language Is Rule-Governed Language Is Symbolic Language and Culture Language and Gender Language and Ethics Language and Technology The Power of Language Language Has Power to Influence Our Perceptions of Others Language Has Power to Reflect Attitudes MAKING THEORY PRACTICAL: The Theory of Linguistic Relativity; (or the Sapir-Whorf Hypothesis) Language Has Power to Affect Others’ Perceptions of Us Obstacles to Effective Verbal Encoding Insufficient Vocabulary Jargon Euphemisms Trigger Words Abstracting and Allness Polarizing Terms Imprecise Language and Relative Terms Overcoming Obstacles to Effective Verbal Encoding Expanding a Poor Vocabulary Avoiding Jargon Using Euphemisms with Care Being Alert to Trigger Words Using Dating and Indexing DEVELOPING SKILLS: How to Read a Journal Article "YOUR CAREER" AND LANGUAGE Being Cautious of Extremes Defining and Describing with Care Chapter Summary • Key Terms • Skill Builders 5 Nonverbal Communication LEARNING OBJECTIVES What Is Nonverbal Communication? Key Communication Concepts Nonverbal Communication Defined The Nature of Nonverbal Communication Nonverbal Communication Aids Meaning Nonverbal Communication Is Ambiguous Categories of Nonverbal Communication Kinesics MAKING THEORY PRACTICAL: Expectancy Violations Theory (EVT) Proxemics Haptics Chronemics Artifacts Paralanguage Functions of Nonverbal Messages Nonverbal Messages Can Replace Verbal Messages Nonverbal Messages Can Repeat Verbal Messages Nonverbal Messages Can Reinforce Verbal Messages Nonverbal Messages Can Regulate Verbal Messages Nonverbal Messages Can Reveal the Emotions Behind Verbal Messages Nonverbal Messages Can Reverse &l
• Edition: Third edition
• Publisher Details: London : Routledge
• Publication Date: 2022
• Extent: 1 online resource, illustrations (black and white, and colour)
• Subjects: 651.7; Business communication; Interpersonal communication; Success
• Languages: English
• ISBNs: 9781000816631; 9781000816525
• Related ISBNs: 9781032170350; 9781032161723
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.