Effective crisis communication : moving from crisis to opportunity /: moving from crisis to opportunity. (2022)

• Record Type: Book
• Further Information: Note: Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger.
• Authors: Ulmer, Robert R, 1969-; Sellnow, Timothy L (Timothy Lester), 1960-; Seeger, Matthew W (Matthew Wayne), 1957-
• Contents: Part I • The Conceptual Foundation; Chapter 1•Defining Crisis Communication; Chapter 2•Understanding Crisis Communication Theory and Practice; Part II•The Lessons and Practical Application; Chapter 3•Lessons on Effective Crisis Communication; Chapter 4•Applying the Lessons to Produce Effective Crisis Communication; Chapter 5•Lessons on Managing Crisis Uncertainty Effectively; Chapter 6•Applying the Lessons for Managing Crisis Uncertainty Effectively; Chapter 7•Lessons on Effective Crisis Leadership; Chapter 8•Applying the Lessons for Developing Effective Crisis Leadership; Part III•The Opportunities; Chapter 9•Learning Through Failure; Chapter 10•Risk Communication; Chapter 11•Responding to the Ethical Demands of Crisis; Chapter 12•Facilitating Renewal Through Effective Crisis Communication
• Edition: Fifth edition
• Publisher Details: Los Angeles : SAGE
• Publication Date: 2022
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.477; Crisis management; Emergency management; Communication in management; Communication in organizations
• Languages: English
• ISBNs: 9781071852415
• Related ISBNs: 9781071852392
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.