Creating great visitor experiences : a guide for museum professionals /: a guide for museum professionals. (2022)

• Record Type: Book
• Further Information: Note: Colleen Higginbotham.
• Authors: Higginbotham, Colleen, 1977-; Neil, Erik
• Contents: Foreword by Dr. Erik Neil, Director of the Chrysler Museum of Art Chapter 1: Focus on the Visitor Experience Chapter 2: Understanding Museum Visitors and the Impact of the Visitor Experience Chapter 3: Learning About Your Visitors Chapter 4: Visitor Mapping: Charting Visitor Routes Through Your Institution Chapter 5: Start with the Basics: Making the Museum Itself Welcoming Chapter 6: Articulating What Service Means to You Chapter 7: Determining the Structure of Your Front-Line Team Chapter 8: Merging Security and Service Chapter 9: Hiring Your Dream Team Chapter 10: Training to Develop a Dynamic Service Team Chapter 11: Building Strong Morale and a Professional Front-Line Team Chapter 12: Developing a Culture of Service Throughout the Museum About the Author
• Publisher Details: Washington, D.C : American Alliance of Museums Press
• Publication Date: 2022
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 069.1; Museums -- United States -- Management; Museum visitors -- United States; Museums -- United States -- Social aspects; Museums -- United States -- Educational aspects
• Languages: English
• ISBNs: 9781538150238
• Related ISBNs: 9781538150214; 9781538150221
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.