Dealing with difficult people : fast, effective strategies for handling problem people /: fast, effective strategies for handling problem people. (2022)

• Record Type: Book
• Further Information: Note: Roy Lilley.
• Authors: Lilley, Roy C
• Contents: <ul style='padding-top:0;padding-left:0;list-style:none;'><ul style='padding-top:0;list-style:none;'>Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: Dealing with difficult bosses; Chapter - 04: Dealing with difficult colleagues; Chapter - 05: Dealing with difficult staff; Chapter - 06: Massaging the egotists; Chapter - 07: Handling aggressive people; Chapter - 08: Deaing with laziness; Chapter - 09: Beating the bullies at their own game; Chapter - 10: Moaners, groaners and critics; Chapter - 11: Perfectionists can be a pain; Chapter - 12: Manipulating the manipulators; Chapter - 13: Morale, attitude and how was it for you; Chapter - 14: Fault-finders and nit-pickers; Chapter - 15: Gossip:a bush fire you can do without; Chapter - 16: The customer is always right – really?; Chapter - 17: Complaints: we love them; Chapter - 18: e-difficut@yourplace; Chapter - 19: Social networking; Chapter - 20: If things don’t change they’ll stay the same; Chapter - 21: A fast-track guide to conflict and how to handle it; Chapter - 22: And, finally, finally…
• Edition: Fifth edition
• Publisher Details: London : KoganPage
• Publication Date: 2022
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.3145; Interpersonal relations; Psychology, Industrial; Problem employees; Customer relations
• Languages: English
• ISBNs: 9781398606234
• Related ISBNs: 9781398606227; 9781398606159
• Notes: Note: Includes bibliographical references.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.