Practical guide to IT problem management. (2022)

• Record Type: Book
• Further Information: Note: Andrew Dixon.
• Authors: (Information technology manager), Dixon, Andrew
• Contents: 1. Getting Priorities Right; 2. Timelines; 3. Failure Modes; 4. Complexity Theory; 5. Automation and Artificial Intelligence; 6. Drill Down; 7. Divide and Conquer; 8. Cause and Effect; 9. Resolution Evaluation methods; 10. ITIL Problem Management; 11. Problem Boards and Problem Records; 12. The Drive for Efficiency; 13. Applying the Principles to the World outside IT; 14. Using Checklists; 15. Conclusion
• Edition: 1st
• Publisher Details: Boca Raton : Auerbach
• Publication Date: 2022
• Extent: 1 online resource
• Subjects: 658.40380285; Information technology -- Management; Information technology -- Management -- Case studies; Problem solving
• Languages: English
• ISBNs: 9781000586626; 9781000586596; 9781003119975
• Related ISBNs: 9781032217291; 9780367636227
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.