Business process management : practical guidelines to successful implementations.: practical guidelines to successful implementations. (2022)

• Record Type: Book
• Authors: Jeston, John
• Contents: Part I. Frequently asked questions ; Chapter 1. What is business process management?; Chapter 2. How can we demystify business process management?; Chapter 3. Who should be involved in BPM, and the critical success factors; Chapter 4. When should you do BPM – What are the main drivers and triggers?; Chapter 5. How should you start BPM – Bottom-up or top-down?; Chapter 6. Why is it important to improve business processes before automating them?; Chapter 7. What are the technology components of BPM?; Chapter 8. Should you be customer-centric?; Chapter 9. Why is determining BPM foundations a critical first step?; Chapter 10. Why do you need a structured approach to implementing BPM?; Part II. BPM – How do you do it? ; Chapter 11. 7FE framework overview; Chapter 12. Guidelines on how to use the 7FE framework; Chapter 13. Foundations phase; Chapter 14. Enablement phase; Chapter 15. Launch phase; Chapter 16. Understand phase; Chapter 17. Innovate phase; Chapter 18. People phase; Chapter 19. Develop phase; Chapter 20. Implement phase; Chapter 21. Realize phase; Chapter 22. Sustainability phase; Chapter 23. Essentials introduction; Chapter 24. Project management; Chapter 25. People change management; Chapter 26. Leadership; Chapter 27. Organizational sustainability and performance management; Part III. Introduction ; Chapter 28. Case studies from the USA, Asia and Europe; Chapter 29. BPM maturity
• Edition: Fifth edition
• Publisher Details: London : Routledge
• Publication Date: 2022
• Extent: 1 online resource, illustrations (colour)
• Subjects: 658.4063; Reengineering (Management); Workflow -- Management; Organizational change; Business planning
• Languages: English
• ISBNs: 9781000575880; 9781000598827; 9781003170075
• Related ISBNs: 9780367771584; 9780367771607
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.