Balanced Scorecards for Law Firms. (2009)

• Record Type: Book
• Further Information: Note: John Sterling.
• Authors: Sterling, John
• Contents: Part One: Theory and practice of implementing balanced scorecards in law firms Chapter 1: The balanced scorecard - an overview of Kaplan and Norton's system; The balanced scorecard in its most basic form; The balanced scorecard as a management tool Rationale and arguments for the balanced scorecard; Looking forward towards law firm adoption. Chapter 2: Applying the balanced scorecard in a law firm environment - opportunities and challenges; Nature of the opportunity; Linkages to profit per partner; Effective implementation; Practice group performance; Challenges to adopting balanced scorecards in law firms. Chapter 3: Financial measures - applying the financial element; High-level objectives; Profit drivers; The constricting denominator - equity partnership; Conclusions. Chapter 4: Client relationship measures - applying the client satisfaction element; High-level objectives; Strategies and action plans driving client relationships; Conclusions. Chapter 5: Business process measures - applying the business process element; High-level objectives; Strategies and action plans for internal process improvement; Alternative fee arrangements; Conclusions. Chapter 6: Learning and growth measures - applying the people/capability dimension; High-level objectives; Strategies and action plans; Organisational capability assessments - an alternative approach for aligning capabilities with strategy; Conclusions. Chapter 7: Implementing the balanced scorecard at the firm level - a 'how to' primer; Information gathering and background analysis; Vision and strategic plan development; High-level objectives; Engage the practice groups; Dialogue, evaluation and adjustment. Chapter 8: Implementing the balanced scorecard at the practice group level - a secondary 'how to' primer; Information gathering and background analysis; Vision and strategic plan development; High-level objectives; Action planning and balanced scorecard development; Dialogue, evaluation and adjustment. Part Two: Applying the balanced scorecard: case studies Case study 1: Client relationship drive at Mallesons Stephen Jaques; Background; Vision, strategy and high-level objectives; Integrated implementation and metrics The results. Case studies 2-4: Using client feedback to inform relation strategies; Background and strategic context; Overview of firm experiences with client feedback; Differentiation Case study: moving from pilot to purposeful programme; Case study: client feedback and strategic planning. Case study 5: Bryan Cave - An integrated, balanced approach to strategy implementation; Background and introduction; Strategy development; Integrated approach to implementation; Results; Index.
• Edition: 1st
• Publisher Details: Ark Group
• Publication Date: 2009
• Extent: 1 online resource (80 pages)
• Subjects: LAW / General Practice
• Languages: English
• ISBNs: 9781787426986
• Related ISBNs: 178742698X
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.