How to deal with difficult people. (1993)

• Record Type: Book
• Further Information: Note: Ursula Markham.
• Other Names: Markham, Ursula
• Contents: Introduction -- Understanding yourself and others -- Styles of behavior -- Types of problem people -- Handling conflict -- Communicating effectively -- Saying no -- Dealing with complaints -- Coping with authority -- Being in authority -- Step-by-step guide to dealing with difficult people.
• Publisher Details: London : Thorsons
• Publication Date: 1993
• Extent: 1 online resource (160 pages)
• Subjects: 158.2; Interpersonal relations; Interpersonal conflict; Conflict management; PSYCHOLOGY -- Social Psychology; Conflict management; Interpersonal conflict; Interpersonal relations; Relations humaines; Electronic books
• Languages: English
• ISBNs: 9780007381715; 0007381719
• Related ISBNs: 0722527640; 9780722527641
• Notes: Note: Includes bibliographical references (page 157) and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.