Behavioural science for quality and continuous improvement : 25 lessons from psychology and behavioural economics /: 25 lessons from psychology and behavioural economics. (2022)

• Record Type: Book
• Further Information: Note: Debashis Sarkar.
• Authors: Sarkar, Debashis
• Contents: 1. Lesson: 1 - Solidifying the business case 2. Lesson: 2 - Cementing relationships 3. Lesson: 3 - Gaining commitment 4. Lesson: 4 - Getting across the message 5. Lesson: 5 - Not always about people 6. Lesson: 6 – What quality experts need to know 7. Lesson: 7 - When facts are overlooked 8. Lesson: 8 - The intricacies of change 9. Lesson: 9 - The power of familiarity 10. Lesson: 10 - Role of Emotions 11. Lesson: 11 - Engaging hearts and minds 12. Lesson: 12 - The biases in problem solving 13. Lesson: 13 - Minimising cognitive load 14. Lesson: 14 – Five Rules for customer solution design 15. Lesson: 15 – Making quality issues known 16. Lesson: 16 - The Halo Effect 17. Lesson: 17 - Building Psychological Safety 18. Lesson: 18 - Open ended questions 19. Lesson: 19 - The invisible gorillas 20. Lesson: 20 - Goals, Measurements and Targets 21. Lesson: 21 - When Employee are defensive 22. Lesson: 22 - Blind Optimism during Eruptions 23. Lesson: 23 - Communicating Visually 24. Lesson: 24 - Not-So-Obvious Tactics for solving problems 25. Lesson: 25 - Taking employees on-board
• Edition: 1st
• Publisher Details: London : Routledge
• Publication Date: 2022
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.4013; Total quality management; Continuous improvement process; Economics -- Psychological aspects; Organizational effectiveness; Organizational change
• Languages: English
• ISBNs: 9781000545357; 9781000545340; 9781003250517
• Related ISBNs: 9781032168395; 9781032168371
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.