The executive guide to implementing quality systems. (2021)

• Record Type: Book
• Other Titles: Implementing quality systems
• Further Information: Note: Peter Mears & Frank Voehl.
• Authors: Mears, Peter, 1940-; Voehl, Frank, 1946-
• Contents: Leadership and Continuous Quality Improvement (CQI), Introduction to Leadership, Creating a Sense of Urgency, , Establishing Direction, Supporting Strategies and Guiding Principles, Overview of Successful Quality Councils, Standardized Inputs, Roles of a Successful Quality Council, Personal Commitment, Sponsoring Teams and Providing Resources, Personal Quality Checklist, Recognition and Rewards, Reporting and Evaluating Quality Results, Performance Evaluations: Overview, Empowerment, Engagement, and Encouragement, Understanding the Consumer Internal and External Customers, Implementing a Consumer-Focused Measuring System Survey Development, Defining Consumer Quality, A Model for Improving Quality, Improving Services, Types of Service Gaps, Service Improvement Ideas, , What Are the ISO Standards?, ISO and CQI, ISO Registration, Who Does What In ISO?, Do We Need ISO?
• Edition: 1st
• Publisher Details: Boca Raton : CRC Press
• Publication Date: 2021
• Extent: 1 online resource
• Subjects: 658.401; Total quality management
• Languages: English
• ISBNs: 9781000674514
• Related ISBNs: 9781000658798; 9780429332937
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.