A leader's guide to influence : how to use soft skills to get hard results /: how to use soft skills to get hard results. (2010)

• Record Type: Book
• Further Information: Note: Mike Brent and Fiona Elsa Dent.
• Authors: Brent, Mike; Dent, Fiona Elsa
• Contents: Your relationships : get them right -- What's your relationship style? -- Understanding my relationships -- What makes relationships go wrong? -- Relationship networking -- Creating the right impression -- Listening -- Quality questioning -- Trust and authenticity -- Rapport and empathy.
• Publisher Details: London New York : Financial Times Prentice Hall
• Publication Date: 2010
• Extent: 1 online resource, illustrations
• Subjects: 658.4092; Leadership; Influence (Psychology); Communication in management; Interpersonal relations; Communication in management; Influence (Psychology); Interpersonal relations; Leadership; Electronic books
• Languages: English
• ISBNs: 1282983490; 9781282983496; 9786612983498; 6612983493; 0273730029; 9780273730026
• Notes: Note: Includes bibliographical references and index.; Note: Description based on print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.