Culture Audit in Financial Services : Reporting on Behaviour to Conduct Regulators /: Reporting on Behaviour to Conduct Regulators. (2021)

• Record Type: Book
• Further Information: Note: Roger Miles.
• Authors: Dr, Miles, Roger
• Contents: <ul style='padding-top:0;padding-left:0;list-style:none;'><ul style='padding-top:0;list-style:none;'>Chapter - 01: A culture quest for ‘better behaviour; Chapter - 02: ‘How regulators’ ‘behavioural approach’ went global – with culture its latest focus; Chapter - 03: ‘The house is on fire - How regulators own research has pointed to ‘culture reset’; Chapter - 04: What’s the big idea? (1) - How conduct regulators use behavioural science; Chapter - Interlude One: From poacher to gamekeeper to poacher… to scientist - A supervisor’s tale; Chapter - 05: What’s the big idea? (2) - Regulators’ challenge to firms - framing ‘purposeful culture’; Chapter - 06: A ‘behaviour-at-risk’ agenda emerges - Questioning purpose, lost trust and cultural coercion; Chapter - 07: The new mindset and language of culture - Assessing financial and non-financial conduct; Chapter - 08: Audit basics - How the practice of culture audit differs from conventional auditing; Chapter - 09: The new management reporting information (MI) for culture Part 1 - Getting past the old MI; Chapter - 10: The new reporting Part 2 - Developing the framework - from culture models to better questions and indicators; Chapter - Interlude Two: Case example - Culture rating in a retail bank; Chapter - 11: Interventions and enforcements - How regulators have responded to a ‘culture crisis’; Chapter - 12: Intelligence gathering versus surveillance - Tried and failed methods; putting the latest research tools to work; Chapter - Interlude Three: A sector-wide group seeks culture ‘tells’ - (Observing indications of good and poor conduct); Chapter - 13: Putting respected research tools to work, example 1 - Tools for cultural transformation - Barrett Analytics; Chapter - 14: Putting respected research tools to work, example 2 - Using the CultureScope ‘combined analytic’ to deliver measurably better culture; Chapter - 15: What regulators really want - Wrap-up and look ahead; Chapter - 16: Glossary; Chapter - 17: Recommended reading;
• Edition: 1st
• Publisher Details: London : Kogan Page
• Publication Date: 2021
• Extent: 1 online resource (448 pages)
• Subjects: BUSINESS & ECONOMICS / Insurance / Risk Assessment & Management; BUSINESS & ECONOMICS / Banks & Banking; Risk assessment; Banking
• Languages: English
• ISBNs: 9781789667769; 1789667763
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.