Horizon scanning : modernizing legal service delivery /: modernizing legal service delivery. (2021)

• Record Type: Book
• Further Information: Note: Edited by Alex Davies.
• Authors: McKenna, Patrick J
• Editors: Davies, Alex
• Contents: Chapter 1: Seeing the future first - analyzing strategic trends, By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 2: The customer is always right - how client expectations will shape the delivery of legal services, By David Kerr, director, Moore Legal Technology Chapter 3: What customer-focused really means for law firms, By Jon Whittle, Jon Whittle Consulting Ltd Chapter 4: Considering the end-client, By Jason P. Williams, global head of client service management, HSBC Chapter 5: Lawyers must win the technology race, By Wayne Hassay, managing partner, Maguire Schneider Hassay, LLP Chapter 6: The future of spend management - using AI to improve the ROI of vendor relationships, By Nathan Cemenska, Wolters Kluwer Chapter 7: The silver bullet fallacy of technology, By Merry Neitlich, managing partner of EM Consulting, and Jerry Rosenthal, business process improvement leader, author, and speaker Chapter 8: Relationship management redefined with data, By Lucy Bassli, founder and principal, InnoLegal Services Chapter 9: The value conversation - people and processes before technology, By David Galbenski, Lumen Legal Chapter 10: Future growth is in focusing on industry expertise, By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 11: 360 degrees of law, By Mary Juetten, founder and CEO, Traklight Chapter 12: The impact of COVID -19 on future legal operations and the legal marketplace, By Richard Brzakala Chapter 13: Litigation management in an uncertain world, By Paul Williams, partner and general liability practice co-chair, Shook, Hardy & Bacon LLP
• Edition: 1st
• Publisher Details: London : Ark Group
• Publication Date: 2021
• Extent: 1 online resource
• Subjects: 340.06; Practice of law
• Languages: English
• ISBNs: 9781787426399
• Related ISBNs: 9781787426405
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.