Can we talk? : seven principles for managing difficult conversations at work /: seven principles for managing difficult conversations at work. (2021)

• Record Type: Book
• Further Information: Note: Roberta Chinsky Matuson.
• Authors: Matuson, Roberta Chinsky
• Contents: <ul style='padding-top:0;padding-left:0;list-style:none;'><ul style='padding-top:0;list-style:none;'>Chapter - 00: Introduction: The Seven Principles for Managing Difficult Conversations; Chapter - 01: Confidence: Trusting Yourself and the Other Party; Chapter - 02: Clarity: Making Your Point Clearly and Listening with an Open Mind; Chapter - 03: Compassion: Be Empathetic and Understanding; Chapter - 04: Curiosity: Asking Questions Rather Than Shutting Down; Chapter - 05: Compromise: Earn Respect by Respecting Others; Chapter - 06: Credibility: Recognizing Your Word Is Only as Good as Your Actions; Chapter - 07: Courage: Navigating the Obstacles; Chapter - 08: Bringing It All Together
• Edition: 1st
• Publisher Details: London : KoganPage
• Publication Date: 2021
• Extent: 1 online resource
• Subjects: 658.452; Business communication; Conversation; Interpersonal communication
• Languages: English
• ISBNs: 9781398601314
• Related ISBNs: 9781398601338; 9781398601307
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.