Facilitating rapid process improvement workshops : the self-study guide for lean leaders /: the self-study guide for lean leaders. (2021)

• Record Type: Book
• Further Information: Note: Sheilah P. O'Brien.
• Authors: O'Brien, Sheilah P
• Contents: Table of Contents Preface Acknowledgments CHAPTER 1. Laying the foundation Welcome and team introductions Sponsor expectations How the Rapid Process Improvement (RPI) came about Background and charter Ground rules and decision-making Administrative tasks Data collection methods The Art of Facilitation: review each day Appendix 1 References CHAPTER 2. Understand the current state Walk through the actual place of work to grasp the big picture The second walk-through: the specific process to be improved Analysis of data, observations from walk-through Backlog Revise preliminary flowchart List of facilitation deliverables Appendix 2; CHAPTER 3. Improve: clean up the current process Preparation for step-by-step exercise Conduct step-by-step exercise: explain the tool Review root cause analysis tools The workshop could stop here… List of facilitation deliverables The Art of Facilitation: what is value? Appendix 3; CHAPTER 4. Pause: workshop quality check Why the pause? Review accomplishments and learnings Revisit the charter and change if necessary Preparing for next level of improvements: the new Pathway Model List of facilitation deliverables The Art of Facilitation: balance three things at once Appendix 4 CHAPTER 5. Smooth out the flow: improve the process when the work comes in Prep work: understand current state of "input" Data collection background/information Kinds of products/services background/information Controlling/distributing work background/information Points of entry background/information List of facilitation deliverables The Art of Facilitation: work with your data Appendix 5 CHAPTER 6. Smooth out the flow: improve the work as it goes through the process Minimize batching Introduce error-proofing Push or pull and Kanban Takt time and balancing the workload List of facilitation deliverables The Art of Facilitation: takt time may not be our time Appendix 6 CHAPTER 7. Smooth out the flow: improve how the work is performed Why bother with standardization? What is it? How do you put standardization in place? Show me how to do it: facilitation case study from Self-Sufficiency RPI List of facilitation deliverables The Art of Facilitation: knowledge workers (professional bureaucracy) Appendix 7 CHAPTER 8. Smooth out the flow: improve the process supports Mini-lecture: overview of Supports Materials Environment Equipment List of facilitation deliverables Appendix 8 CHAPTER 9. Pause: putting it all together Gather all information pertaining to a future improved state Gather Plan, Do, Study, Act (PDSA) forms and sort improvement ideas Develop pilot tests and recommendations Develop an Impact/Difficulty Matrix Prepare supporting documentation for report-out Facilitator develops a draft presentation outline List of facilitation deliverables The Art of Facilitation: unions Appendix 9 CHAPTER 10. Report, implementation tracking, and continuous improvement Part 1. Report: oral report out, written report, and dissemination Prepare the final presentation outline Presentation rehearsal Oral report out Written report and dissemination List of facilitation deliverables Appendix 10, Part 1 Part 2. Tracking system and continuous improvement Develop tracking system for implementation Establish a continuous improvement system Identify logical, intact work groups Training List of facilitation deliverables Appendix 10, Part 2 CHAPTER 11. The end of the story ADDENDUM
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2021
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.533; Continuous improvement process; Leadership
• Languages: English
• ISBNs: 9781000360042; 9781000360028; 9781003154907
• Related ISBNs: 9780367724689; 9780367724672
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.