Customer development of effective performance indicators in local and state level public administration. (2021)
- Record Type:
- Book
- Title:
- Customer development of effective performance indicators in local and state level public administration. (2021)
- Main Title:
- Customer development of effective performance indicators in local and state level public administration
- Further Information:
- Note: Rebekah Schulz, Andrew Sense, Matthew Pepper.
- Authors:
- Schulz, Rebekah
Sense, Andrew
Pepper, Matthew J, 1977- - Contents:
- Chapter 1. Introduction; Chapter 2. What is a Quality Perspective Towards Developing Performance Indicators?; Chapter 3. The Key Elements of the PIHOQ Framework; Chapter 4. A Guide to the Development of the PIHOQ; Chapter 5: Benefits, Challenges and the Road Ahead.
- Publisher Details:
- United Kingdom : Emerald Publishing
- Publication Date:
- 2021
- Extent:
- 1 online resource
- Subjects:
- 352.375
Public administration
Total quality management
Organizational effectiveness - Languages:
- English
- ISBNs:
- 9781839821509
9781839821486 - Related ISBNs:
- 9781839821493
- Notes:
- Note: Description based on CIP data; resource not viewed.
- Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.604205
- Ingest File:
- 04_082.xml