Advancing crisis communication effectiveness : integrating public relations scholarship with practice /: integrating public relations scholarship with practice. (2020)
- Record Type:
- Book
- Title:
- Advancing crisis communication effectiveness : integrating public relations scholarship with practice /: integrating public relations scholarship with practice. (2020)
- Main Title:
- Advancing crisis communication effectiveness : integrating public relations scholarship with practice
- Further Information:
- Note: Edited by Yan Jin, Bryan H. Reber, Glen J. Nowak.
- Editors:
- (Sociologist), Jin, Yan
Reber, Bryan H
Nowak, Glen - Contents:
- Foreword C. Richard Yarbrough PART I Overview and Context 1 1 Complex and Challenging Crises: A Call for Solutions 3 BRYAN H. REBER, C. RICHARD YARBROUGH, GLEN NOWAK, AND YAN JIN 2 The Evolving Complexity of Crisis Issues: The Role of Crisis History 17 LASHONDA L. EADDY AND SHELLEY SPECTOR PART II Most Challenging Organizational Crises 33 3 Corporate Crises: Sticky Crises and Corporations 35 W. T IMOTHY COOMBS, SHERRY J. HOLLADAY, AND RICK WHITE 4 Connected in Crisis: How Nonprofit Organizations Can Respond and Refocus 52 HILARY FUSSELL SISCO AND MARK MCMULLEN 5 Media Relations for Government/Public Affairs Crises: Ethical and Unethical Components of Scandal and Spin 63 DAVID E. CLEMENTSON, JOSEPH WATSON JR., AND MICHAEL GREENWELL PART III Most Challenging Public Crises 77 6 A Promising but Difficult Domain: Complex Health-related Crises and Academic-Professional Collaboration 79 GLEN NOWAK AND MICHAEL GREENWELL 7 Disaster and Emergency Crisis Management Communication 92 ROBERT L. HEATH, J. SUZANNE HORSLEY, GREG GUEST, AND CHRIS GLAZIER PART IV Crises Amplified by Media and Aggravated by Misinformation 111 8 Managing Misinformation and Conflicting Information: A Framework for Understanding Misinformation and Rumor 113 LUCINDA AUSTIN, TONI G.L.A. VAN DER MEER, YEN-I LEE, AND JIM SPANGLER 9 Technology and Social Media: Challenges and Opportunities for Effective Crisis and Risk Communication 130 DEANNA D. SELLNOW, LUCINDA AUSTIN, AND CIRO DIAS REIS 10 Law and (Lack of) Order inForeword C. Richard Yarbrough PART I Overview and Context 1 1 Complex and Challenging Crises: A Call for Solutions 3 BRYAN H. REBER, C. RICHARD YARBROUGH, GLEN NOWAK, AND YAN JIN 2 The Evolving Complexity of Crisis Issues: The Role of Crisis History 17 LASHONDA L. EADDY AND SHELLEY SPECTOR PART II Most Challenging Organizational Crises 33 3 Corporate Crises: Sticky Crises and Corporations 35 W. T IMOTHY COOMBS, SHERRY J. HOLLADAY, AND RICK WHITE 4 Connected in Crisis: How Nonprofit Organizations Can Respond and Refocus 52 HILARY FUSSELL SISCO AND MARK MCMULLEN 5 Media Relations for Government/Public Affairs Crises: Ethical and Unethical Components of Scandal and Spin 63 DAVID E. CLEMENTSON, JOSEPH WATSON JR., AND MICHAEL GREENWELL PART III Most Challenging Public Crises 77 6 A Promising but Difficult Domain: Complex Health-related Crises and Academic-Professional Collaboration 79 GLEN NOWAK AND MICHAEL GREENWELL 7 Disaster and Emergency Crisis Management Communication 92 ROBERT L. HEATH, J. SUZANNE HORSLEY, GREG GUEST, AND CHRIS GLAZIER PART IV Crises Amplified by Media and Aggravated by Misinformation 111 8 Managing Misinformation and Conflicting Information: A Framework for Understanding Misinformation and Rumor 113 LUCINDA AUSTIN, TONI G.L.A. VAN DER MEER, YEN-I LEE, AND JIM SPANGLER 9 Technology and Social Media: Challenges and Opportunities for Effective Crisis and Risk Communication 130 DEANNA D. SELLNOW, LUCINDA AUSTIN, AND CIRO DIAS REIS 10 Law and (Lack of) Order in Complex Crises 149 JOSEPH WATSON, JR., JAMES D. FIRTH, AND JONATHAN PETERS PART V What Can Crisis Theories Do (Better) for Practice? 163 11 Situational Crisis Communication Theory (SCCT) and Application in Dealing with Complex, Challenging, and Recurring Crises 165 W. T IMOTHY COOMBS, SHERRY J. HOLLADAY, AND KAREN L. WHITE 12 Managing Complexity: Insights from the Contingency Theory of Strategic Conflict Management 181 YAN JIN, AUGUSTINE PANG, GLEN T. CAMERON, SUNGSU KIM, AND LEONARD (LEN) A. PAGANO, JR. 13 Calming Giants in the Earth: The Internalization, Distribution, Explanation, and Action (IDEA) Model as Strategic Communication in Crises with Competing Narratives 198 TIMOTHY L. SELLNOW, DEANNA D. SELLNOW, AND CIRO DIAS REIS 14 The Social-Mediated Crisis Communication (SMCC) Model: Identifying the Next Frontier 214 BROOKE FISHER LIU, YAN JIN, LUCINDA AUSTIN, ERICA KULIGOWSKI, AND CAMILA ESPINA YOUNG PART VI Looking Ahead and Trekking Forward Together 231 15 The Future of Collaborative Crisis Research 233 YAN JIN, MATTHEW O’CONNOR, BRYAN H. REBER, AND GLEN NOWAK … (more)
- Edition:
- 1st
- Publisher Details:
- London : Routledge
- Publication Date:
- 2020
- Extent:
- 1 online resource, illustrations (black and white)
- Subjects:
- 658.45
Communication in crisis management
Public relations - Languages:
- English
- ISBNs:
- 9781000328509
9781000328400
9780429330650 - Related ISBNs:
- 9780367353179
- Notes:
- Note: Description based on CIP data; resource not viewed.
- Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.582466
- Ingest File:
- 04_039.xml