Connecting people with technology : issues in professional communication /: issues in professional communication. (2020)

• Record Type: Book
• Further Information: Note: Edited by George F. Hayhoe and Helen M. Grady.
• Editors: Hayhoe, George F; Grady, Helen M, 1953-
• Contents: Introduction: ; George F. Hayhoe and Helen M. Grady ; Part I-Usability: Making Technology Fit Its Users ; ; Chapter 1 Making Connections: Teaming Up to Connect Users, Developers, and Usability Experts; Carol Barnum, David Deyton, Kevin Gillis, and Joe O'Connor ; ; Chapter 2 Usability Standards: Connecting Practice Around the World; Whitney Quesenbery ; ; Chapter 3 Conducting an Automated Experiment Over the Internet to Assess Navigation Design for a Medical Web Site Containing Multipage Articles; Elisabeth Cuddihy, Carolyn Wei, Alexandra Bartell, Jen Barrick, Brandon Maust, Seth S. Leopold, and Jan H. Spyridakis ; ; Chapter 4 Manuals for the Elderly: Text Characteristics That Help or Hinder Older Users; Floor van Horen, Carel Jansen, Leo Noordman, and Alfons Maes ; ; Part II-Globalization: Overcoming the Challenges of Languages and Cultures ; ; Chapter 5 Communication as a Key to Global Business; Reinhard Schäler ; ; Chapter 6 The Hidden Costs of Cross-Cultural Documentation; Marie-Louise Flacke ; ; Chapter 7 How to Save Time and Money by Connecting the Writing Process to the Update and Translation Process; Margaretha Eriksson ; ; Chapter 8 Technical Communication and Cross-Cultural Miscommunication: User Culture and the Outsourcing of Writing; Joseph Jeyaraj ; ; Chapter 9 Presenting in English to International Audiences: A Critical Survey of Published Advice and Actual Practice; Thomas Orr, Renu Gupta, Atsuko Yamazaki, and Laurence Anthony ; ; Part III-Health and Safety: Informing Society of Risks and Dangers ; ; Chapter 10 Public Professional Communication in the Anti-Terror Age: A Discourse Analysis; Catherine F. Smith ; ; Chapter 11 Challenges to Effective Information and Communication Systems in Humanitarian Relief Organizations; Christina Maiers, Margaret Reynolds, and Mark Haselkorn ; ; Chapter 12 Using Role Sets to Engage and Persuade Visitors of Web Sites that Promote Safe Sex; Michaël F. Steehouder ; ; Chapter 13 Physicians and Patients: How Professionals Build Relationships through Rapport Management; Kim Campbell ; ; Part IV-Biotechnology: Reporting Its Potential and Its Problems ; ; Chapter 14 Connecting Popular Culture and Science: The Case of Biotechnology; Susan Allender-Hagedorn and Cheryl W. Ruggiero ; ; Chapter 15 Biotechnology and Global Miscommunication with the Public: Rhetorical Assumptions, Stylistic Acts, Ethical Implications; Steven B. Katz ; ; Chapter 16 The Need for Technical Communicators as Facilitators of Negotiation in Controversial Technology Transfer Cases; Dale L. Sullivan ; ; Part V-Corporate Environment: ImprovingTechnology ; ; Chapter 17 Technical Language: Learning from the Columbia and Challenger Reports; Paul M. Dombrowski ; ; Chapter 18 The Theoretical Foundations of Service Leadership: A New Paradigm; Judith B. Strother and Svafa Grönfeldt ; ; Chapter 19 Managing Collaboration: Adding Communication and Documentation Environment to a Product Development Cycle; Laura S. Batson and Susan Feinberg ; ; Chapter 20 Virtual Office Communication Protocols: A System for Managing International Virtual Teams; Kirk St. Amant ; ; Chapter 21 Knowledge Management in the Aerospace Industry; David J. Harvey and Robert Holdsworth ; ; Chapter 22 Using Their Digital Notes: Three Cases to Make Tacit Knowledge Visible in a Web-based Surrounding; Leisbeth Rentinck ; ; Meet the Contributors ; ; Index
• Edition: 1st
• Publisher Details: London : Routledge
• Publication Date: 2020
• Extent: 1 online resource
• Subjects: 601.4; Communication of technical information
• Languages: English
• ISBNs: 9781351845281
• Related ISBNs: 9781351845298; 9781351845274; 9781315224909
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.