Enterprise operations management handbook. (2020)

• Record Type: Book
• Further Information: Note: Edited by Steve Blanding.
• Editors: Blanding, Steven F
• Contents: Introduction Section I IT Management Strategic Planning: Business and Technology Issues. The Corporate Information and Communications Hierarchy. Developing People Skills: A New IT Priority. Professional Consulting: The Analysis Methodology. Pricing Methods Across Linked Networks. Enterprise Modeling for Strategic Support. Section II Data Center Management Reverting to Centralized Data Center Management . Acquiring and Using a UPS System. Providing Quality Information Services to the Customer. Evaluating a Job Scheduler in the Open Systems Arena. Help Desk Technology. Call Center Computer Telephony Integration: A Case Study. Section III Application Infrastructure and Operations Maintaining Data in Mainframe and Network Environments. Managing Data Storage and Distribution. The Data Center Manager's Guide to Networked Imaging Systems. Collaborative Applications. Supporting Legacy Systems. Mingus Client/Server Architecture and Implementation. Section IV Enterprise Network Management TCP/IP Network Management: A Case Study. Trends in Data Communications Services. The Emerging Advantage of xDSL Technology. LAN Printing Techniques. Preparing for Cable Modems. LAN-WAN Interconnection Requirements and Implementation Considerations. Enterprise Deployment: Building an IP PBX Telephony Network. V Desktop Computing A Quick Overview of LINUX. Security and Resource Sharing in an NT Environment. Configuring TCP/IP on a Windows NT Workstation. More Productive User Interfaces. Creating GUIs Users Can Use: Usability Analysis. Building GUIs Users Can Use: Usability Development. Section VI Equipment Asset Management Reducing the Cost of PC Connectivity. Evaluating Equipment: A Methodology for Success. Understanding the Desktop Management Interface. Managing the IT Procurement Process. An IT Asset Management Toolkit. How to Do Better Deals in Leasing. VII Customer Support Operations Managing the User Interface. Managing End-User Development. Helping Users Help Themselves.
• Edition: Second edition
• Publisher Details: Boca Raton : Auerbach
• Publication Date: 2020
• Extent: 1 online resource
• Subjects: 658.05; Business enterprises -- Computer networks -- Management; Client/server computing -- Management; Electronic data processing departments -- Management; Information technology -- Management
• Languages: English
• ISBNs: 9781000152746
• Related ISBNs: 9781000109702; 9781000125962; 9781003069386
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.