Award-winning customer service : 101 ways to guarantee great performance /: 101 ways to guarantee great performance. (©2007)

• Record Type: Book
• Further Information: Note: Renée Evenson.
• Other Names: Evenson, Renee, 1951-
• Contents: Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards.
• Publisher Details: New York : AMACOM
• Publication Date: 2007
• Copyright Date: 2007
• Extent: 1 online resource (xvii, 232 pages)
• Subjects: 658.8/12; Customer services; Customer relations; Employees -- Training of; BUSINESS & ECONOMICS -- Customer Relations; Customer relations; Customer services; Employees -- Training of; Electronic books
• Languages: English
• ISBNs: 9780814400609; 0814400604; 9781281128836
• Related ISBNs: 128112883X; 0814474543; 9780814474549
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.