Tracked Changes. Quality management. Customer satisfaction. Guidelines for complaints handling in organizations. (31st January 2020)

• Record Type: Book
• Authors: British Standards Institution,
• Publisher Details: London : British Standards Institution
• Publication Date: 2020
• Extent: 1 online resource (83 pages)
• Subjects: 602.1841; Planning; Quality assurance systems; Production management; Data acquisition; Design; Consumer-supplier relations; Documents; Personnel; Quality auditing; Organization and methods; Policy; Consumer protection; Performance; Quality management; Management
• Languages: English
• Related ISBNs: 9780539082715
• ISSNs: 3040-9409
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.