Complaints management systems. Guide to design and implementation. (15th April 1999)

• Record Type: Book
• Authors: British Standards Institution,
• Publisher Details: London : British Standards Institution
• Publication Date: 1999
• Extent: 1 online resource (20 pages)
• Subjects: 602.1841; Quality auditing; Management operations; Personnel; Access; Effectiveness; Performance; Documents; Reports; Design; Data acquisition; Consumer protection; Data analysis; Forms (paper); Policy; Economic resources; Resolution; Planning; Consumer-supplier relations; Management
• Languages: English
• Related ISBNs: 0580282740
• ISSNs: 1999-5636
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.