People's skills. (2014)

• Record Type: Book
• Further Information: Note: Casey Hawley.
• Authors: Hawley, Casey Fitts
• Contents: Part 1. All you need to know about communication basics -- 1. What happens in great communication? -- 2. How to be a great listener -- 3. Developing great conversation skills -- 4. Meeting and greeting friends and strangers -- part 2. The number-one communication skill : nonverbal communication -- 5. What is nonverbal communication? -- 6. Other nonverbal ways you communicate -- 7. Why tone of voice matters -- part 3. Handling routine conflict, difficult people, and awkward situations -- 8. Dealing with conflict -- 9. Preparing for important conversations -- 10. Handling the five most difficult conversations -- 11. Being assertive vs. being aggressive -- 12. Coping with conflict and difficult people -- part 4. Building strong, rewarding relationships -- 13. From acquaintance to friend -- 14. Building and maintaining special friendships -- 15. Being influential and persuasive -- 16. Giving clear information -- 17. Collaborating with partners -- 18. When to stay silent -- part 5. Dealing with differences in communication -- 19. Embracing differences in culture -- 20. Identifying and adapting your unique gifts and style -- 21. Adapting to generational differences in communication -- part 6. Speaking to groups -- 22. Speaking to a team of small group -- 23. Speaking formally to a large group.
• Publisher Details: Indianapolis : Alpha
• Publication Date: 2014
• Copyright Date: 2014
• Extent: 1 online resource
• Subjects: 302; Interpersonal relations; Interpersonal communication; PSYCHOLOGY -- Social Psychology; Interpersonal communication; Interpersonal relations; Sociology & Social History; Social Sciences; Social Change; Electronic books
• Languages: English
• ISBNs: 9781615646449; 1615646442; 9781615646432; 1615646434; 1336124245; 9781336124240
• Related ISBNs: 9781615646425; 1615646426
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.