Closing the execution gap : how great leaders and their companies get results /: how great leaders and their companies get results. (2010)

• Record Type: Book
• Further Information: Note: Richard Lepsinger.
• Other Names: Lepsinger, Richard, 1948-
• Contents: List of Figures, Tables, and Exhibits ix Acknowledgments xiii About the Author xv Introduction xvii Chapter One: Vision Without Execution is Hallucination 1 Yes, There is an Execution Gap—But That’s Only the Tip of the Iceberg! 3 ‘‘Conventional Wisdom’’: Maybe Not So Wise! 5 The Five Bridges: Gap-Closers That Make the Difference 8 The Bottom Line 22 Chapter Two: Bridge Builder 1: Translate Strategy into Action 25 First Things First: A Brief Look at Strategic Planning 26 Vision and Standards of Excellence 34 Aligning Projects and Programs with Strategy 38 Action Planning: An Execution Essential 43 The Bottom Line 48 Chapter Three: Bridge Builder 2: Expect Top Performance 51 The Pygmalion Effect: Proof That Expectations Drive Performance 51 Breaking the Cycle 56 The Bottom Line 71 Chapter Four: Bridge Builder 3: Hold People Accountable 73 What is Accountability Anyway? 75 Why We Should Hold People Accountable—and Why We Don’t 78 Assessing Accountability: The Four Levels 82 Why We Make Excuses 86 Accountability Boosters: Managing Accountability in Others 91 The Bottom Line 97 Chapter Five: Bridge Builder 4: Involve the Right People in Making the Right Decisions 99 Beyond the Buzzword: What ‘‘Empowerment’’ Really Means 100 Brain Basics: How Cognitive Systems Impact Judgment and Decision Making 104 So How Can We Make Better Decisions? 111 The Bottom Line 130 Chapter Six: Bridge Builder 5: Facilitate Change Readiness 133 What Top-Performing Companies Do 134 Kicking Old Habits: What Addicts Can Teach Us About Change 141 The Five Levels of Change Readiness 142 Moving on Up: Facilitating Change with Level-Appropriate Strategies 145 Holding Up the Mirror: Understanding the Impact of Leader Behavior 154 The Importance of Change Talk 156 The Bottom Line 165 Chapter Seven: Bridge Builder 6: Increase Coordination and Cooperation 167 Cooperating Versus Competing: The Human Struggle 167 Encouraging and Sustaining Cooperation 172 Disagreement Happens: How to Gain Support and Resolve Conflict 180 The Bottom Line 203 Conclusion: Five Lessons for Leaders 205 Lesson 1: Integrate the Leader and Manager Roles 205 Lesson 2: Clarify Assumptions and Priorities 206 Lesson 3: Make Sure the Right Systems Are in Place 206 Lesson 4: Coordinate and Monitor High-Impact Actions 207 Lesson 5: Get Change Management Right 207 The Bottom Line 208 Appendix: Criteria for Identifying Top-Performing and Less-Successful Companies 211 Notes 213 Index 219
• Publisher Details: Place of publication not identified : Pfeiffer
• Publication Date: 2010
• Extent: 1 online resource (256 pages)
• Subjects: 658; Organizational effectiveness; Performance; Leadership; Management
• Languages: English
• ISBNs: 9780470636749
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.