Learn Salesforce : a beginner's guide for new users and administrators interested in learning Salesforce CRM /: a beginner's guide for new users and administrators interested in learning Salesforce CRM. (2020)

• Record Type: Book
• Further Information: Note: Sharif Shaalan.
• Authors: Shaalan, Sharif
• Contents: Table of ContentsGetting Started with Salesforce and CRMUnderstanding Salesforce ActivitiesCreating and Managing LeadsBusiness Development with Accounts and ContactsUsing Opportunities EffectivelyAchieving Business Goals Using CampaignsEnhancing Customer Service Using CasesBusiness Analysis using Reports and DashboardsSetup and ConfigurationAn Overview of Sharing and VisibilityUsing Sandboxes and Change SetsConfiguring Objects for Your businessThird-Party Applications and Salesforce MobileUnderstanding the Workflow RulesImplementing Process BuilderApproval ProcessesAssignment Rules.
• Publisher Details: Birmingham : Packt Publishing
• Publication Date: 2020
• Extent: 1 online resource
• Subjects: 658.8100285676; Salesforce (Online service); Sales management -- Computer programs; Customer relations -- Management -- Data processing
• Languages: English
• ISBNs: 9781838987008
• Related ISBNs: 9781838986094
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.